Careers

Career Openings

What can you expect?

Expect a highly-charged, entrepreneurial environment with the ability to work in small, highly visible cross-disciplinary teams. You’ll experience total project ownership from concept through deployment while keeping pace with the latest technology that the communications industry has to offer.

ANPI offers excellent salaries and benefit packages including:

  • Competitive salary structures
  • Company paid family medical, prescription, dental and vision insurance
  • Health reimbursement account
  • Company paid life insurance and AD&D
  • Traditional and Roth 401K
  • PTO Plan
  • Company paid health and wellness plan

Want to make a difference?

Send your cover letter (including reference to the position in which you are applying), resumé, and salary requirements to:

ANPI
Attn: Recruiting
3243 S. Meadowbrook Rd.
Springfield, IL 62711

recruiting@anpi.com

Shadow Break

Business Solutions Sales Executive

Department: Business Solutions Sales
Location: Addison, TX

The business solutions sales executive role is an outside business to business sales position focused on the development and acquisition of new business clientele for ANPI. This is a customer facing role where business solutions executive’s will work directly with top management at prospect companies to collaborate in the design of communications solutions aimed at increasing the efficiency and productivity of their business while lowering the cost of their communications services.

Responsibilities:

  • Find and develop new business opportunities through sales leads, cold calling, networking and relationship building.
  • Manage the sales process from start to finish by maintaining CRM daily and sales pipeline reporting.
  • Manage and prioritize prospecting activities, sales calls, and account management to ensure ability to meet monthly revenue targets.
  • Participate in individual planning sessions and department sales meetings in person and/or virtually.
  • Exceed Monthly/YTD Quota as described in the Sales Activity Model.
  • Provide accurate daily, weekly and monthly forecasts for both client acquisition and prospect funnels.
  • Maintain up-to-date records and manage opportunities, accounts, and contacts within the CRM database.

Requirements:

  • Bachelors degree heavily preferred (or equivalent work experience)
  • Salary dependent on experience level. (Entry level positions available for those w/o sales experience)
  • 1–3 years sales experience preferred (experience in technology sales is a plus)
  • Strong negotiation skills
  • Highly motivated, self-directed, energetic and well organized.
  • Excellent interpersonal communication and presentation skills.

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Channel Manager

Department: Sales
Location: North East; Ohio Valley; Washington, D.C.; Atlanta, GA

The position of Channel Manager (CM) will manage all Enterprise business development aspects of ANPI partnerships, with a primary focus on sales revenue and lead generation. The role will balance agent support, management, with focus on growing the sales funnel. The CM will ensure all accounts are profitable based on company bottom line objectives in order for the company to achieve sales and revenue goals. The CM wins, maintains, and expands relationships with assigned channel agents and monitors the competitor’s activity within the channel market and recommends strategic plans to boost the company market share.

Essential Duties and Responsibilities:

  • Establishes, develops and maintains strong professional relationships with current and future Channel Partners
  • Creates and analyzes sales reports, identifies issues contributing to success or shortcomings and takes any corrective action
  • Manages potential channel conflicts with other sales channels by fostering excellent communications internally and externally with strict adherence to company expectations
  • Supports and leverages other channel efforts, field marketing, product launches and product promotions as well as certifications and specializations
  • Proactively assesses, clarifies, and validates partner needs on an ongoing basis and informs direct reports
  • Keeps current with product release information including sales materials, product roadmap, features, applications, competition and disseminates to partners as appropriate
  • Continued achievement of Channel Partner sales growth
  • Provides Senior Management with weekly sales reports which contain all channel activity and results
  • Assists with on-boarding process of new Channel Partners
  • Meets/Exceeds Partner Sales Bookings/Revenue Goals and objectives
  • Drive increased revenues by assisting all Master Agents, sub-agents, and partners with business in the assigned metropolitan area via joint sales calls/conferencing/joint presentations.
  • Develop the local market by identifying and developing current sub-agents and also recruiting potential sub-agents to drive sales of ANPI solutions
  • Manage and advise engaged agents on effective solutions to create active business opportunities on new solutions as applicable
  • Ensure Master and sub-agent quotes are provided promptly and orders are processed timely and with accuracy
  • Prepare quotes and proposals with agents, requesting support from Sales Engineers on solutions more complex in nature to ensure proper expectations are set at the point of sale
  • Remain responsible for 100% monthly quota attainment
  • Travel to Master Agent, sub-agent, and commercial clientele within assigned metropolitan area as business dictates

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Digital Marketing Associate

Department: Marketing
Location: Frisco, TX or Springfield, IL

We are looking for a data-driven digital marketing associate to be in charge of attracting site traffic and converting that traffic into new leads for the business. This individual will acquire new leads and customers through online pay-per-click and cost-per-acquisition campaigns as well as oversee 3rd party telemarketing campaigns. You will be responsible for identifying and executing opportunities to improve our company’s and our content’s search rank for key terms at the top, middle, and bottom (branded) of our marketing funnel. This person is responsible for increasing the rate at which site traffic converts to leads and leads to customers.

Responsibilities:

  • Manage key conversion points in the marketing funnel, including landing pages, website calls-to-action (CTAs) and lead-generating forms.
  • A/B test and continually measure the performance of these conversion assets.
  • Optimize our marketing automation and lead nurturing processes through email, content and social channels.
  • Oversee telemarketing campaigns by coordinating with a 3rd party vendor, providing lead lists, managing reports and suggesting ways to improve the campaigns.
  • Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.
  • Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, Webinars, etc.)
  • Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content.
  • Manage organic search engine performance and goal-setting based on site impressions, click through rates, traffic and conversions.
  • Setup and manage all paid campaigns.
  • Measure and optimize our paid marketing using vendor-specific dashboards, Google Analytics and HubSpot page source reports.
  • Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs.
  • Craft landing pages and lead generation forms for our content to distribute through relevant paid programs.
  • Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead.

Requirements:

  • Bachelor degree or equivalent working experience.
  • Experience marketing hosted unified communications, business cloud phone solutions or telecommunications preferred, but not required.
  • Past experience with web analytics, A/B testing, and inbound marketing tactics.
  • In-depth knowledge of the various paid marketing channels and technologies, including paid search, retargeting, social network advertising, and content distribution and placement.
  • Experience with data-driven SEO analytics and optimization.

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Enterprise Account Executive

Department: Direct Sales
Location: Addison, TX

The Enterprise Account Executive is an outside business-to-business sales position focused on the development and acquisition of new business clientele for ANPI. This is a customer-facing role where Enterprise Account Executives work directly with top management at prospect companies to collaborate in the design of communications solutions aimed at increasing the efficiency and productivity of their business, while lowering the cost of their communications services.

Essential Functions

  • Finds and develops new business opportunities through sales leads, cold calling, networking and relationship building.
  • Manages the sales process from start to finish by maintaining CRM daily and sales pipeline reporting.
  • Manages and prioritizes prospecting activities, sales calls, and account management to ensure ability to meet monthly revenue targets.
  • Achieves a monthly sales quota of at least $4,500 and an install quota of $3,780.
  • Participates in individual planning sessions and department sales meeting in person and/or virtually.
  • Exceeds Monthly/YTD Quota as described in the Sales Activity Model.
  • Provides accurate daily, weekly, and monthly forecasts for both client acquisition and prospect funnels.
  • Maintain up-to-date records and manages opportunities, accounts, and contacts within the CRM database.
  • Drive car to client and potential client sites.
  • Performs other job related duties as assigned.

Education:

  • Bachelor’s Degree (four year college or technical school) or Work Equivalent, Field of Study: Business, Technology or other related field

Experience

  • Minimum of 8 years of sales experience preferred (experience in technology sales is a plus)

Computer Skills

  • Microsoft Office Suite — Word, Excel, Outlook Salesforce.com experience preferred

Certifications & Licenses

  • Valid State Issued Driver’s License

Other Requirements

  • Strong negotiation skills.
  • Highly motivated, self-directed, energetic, and well-organized.
  • Excellent interpersonal communication and presentation skills.

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Marketing Associate

Department: Marketing
Location: Frisco, TX

The Marketing Associate is responsible for supporting the Marketing Team to drive new sales and revenue opportunities for ANPI. Responsibilities include creating brand awareness, advertising, public relations, and sales collateral. 

Essential Functions

    • Supports presentation and implementation of marketing plans, which include product positioning, promotions, messaging, and other marketing activities as needed.
    • Works cross-functionally with design, copywriting teams, digital marketing, and sales to meet marketing plan objectives.
    • Coordinates the creation and production of marketing collateral.
    • Corresponds with media contacts regarding corporate and product information.
    • Assists with creation and distribution of press releases and publication content.
    • Updates and maintains a library of “assets” (i.e. reviews, testimonials, videos).
    • Gathers and reports on customer feedback generated through surveys, email, social media, etc.
    • Becomes educated on the ANPI products and services.
    • Utilizes strong interpersonal skills and possesses the desire to work closely within a marketing team, continuously learning, and proactively contributing new ideas to the team.
    • Demonstrates a passion for new digital technologies.

Other duties as assigned.

Education

  • Bachelor’s degree in marketing or related field of study preferred; or equivalent work experience

Experience

  • 0–2 years experience in a similar role

Computer Skills

  • Microsoft Office Suite (Word, Outlook, PowerPoint)
  • InDesign preferred

Other Requirements

  • Strong written and verbal communications
  • Excellent grammar, punctuation and writing aptitude
  • Familiarity with Internet technologies is desirable
  • Familiarity with marketing automation and marketing analytics is desirable

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Microsoft Systems Engineer

Department: Systems Operations
Location: Springfield, IL or Frisco, TX

ANPI is looking for a Microsoft systems engineer who will be in charge of ensuring that the corporate Microsoft infrastructure is maintained and operational. The Microsoft Systems Engineer will be the principal reference for maintenance and growth by performing a wide variety tasks including installation, configuration, and upgrading of servers and related hardware and software in a LAN, WAN environment. This position will educate and promote best practices for Microsoft system deployment and maintenance ensuring the health and state of ANPI’s environment.

Responsibilities

  • Oversee corporate Microsoft infrastructure in accordance to company needs. Design and optimize the Microsoft server environment in a multi-site topology. (Microsoft AD, DHCP, DNS, Exchange, SQL)
  • Engineer new systems to augment or replace current ones in the environment ensuring performance, high-availability, and security.
  • Maintain the current infrastructure based on best practices such as patch management, monitoring, and automation leveraging tools such as SCCM, Solarwinds, and scripting.
  • Manage and maintain companywide backups according to best practices.
  • Act as an escalation point for our network services technicians assisting them in tickets when needed or assigned and educating them in the process.
  • Occasionally be required to perform after-hours installation and maintenance, and occasionally be on call for service interruptions/outages.
  • Research and document new technologies to help maintain and grow ANPI’s environment.
  • Perform other related duties as assigned.

Requirements

  • Minimum of 5 years of experience in a professional work environment.
  • Candidate must possess a thorough understanding of the administration and management of all Microsoft products.
  • Experience in implementing / maintaining SCCM and Exchange systems within a corporate environment.
  • Possess a well-rounded knowledge of infrastructure hardware and software, virtualization technologies, scripting, and networking fundamentals.
  • Must be highly motivated and self-driven, capable of working multiple projects between multiple internal teams.
  • Degree in computer science or other related field.
  • Possess a solid understanding of Powershell or other programming language and experience with VMware products.
  • Must possess up-to-date Microsoft certifications.

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Network Operations Technician I

Department: Tier I
Location: Frisco, TX

The position of Network Operations Technician I is responsible for the installation, operation and maintenance of switching, data communications, transport and peripheral equipment associated with the ANPI Core and Tandem networks. Other duties include coordinating installation, testing and troubleshooting of transmission facilities (OC48, T3, T1 and DSO); troubleshooting, upgrading and administering multiple vendor systems; maintaining system applications; ensuring quality customer service; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear and concise reports for system documentation. The Network Operations Technician I will be skilled in data communications, telecommunications and internetworking technologies, troubleshooting, multitasking and effectively communicating independently as well as part of a team.

Essential Duties and Responsibilities

  • Manages work activities associated with all aspects of installation, operation and maintenance of the ANPI Network to ensure an efficient, reliable operation
  • Facilitates testing, monitoring, and troubleshooting the network elements
  • Participates in outage notification process and emergency escalation procedures, technician, and technical updates for executive personnel associated with major service outages
  • Assists in the development and implementation of NOC procedures and guidelines  
  • Completes facility (T1/T3/OCn/STSn) test and acceptance
  • Provisions and tests PSTN, IMT, and VoIP trunks
  • Installs DSX-1/DSX-3 and Fiber cross connects
  • Interprets equipment logs and performance reports to identify system degradation to aid with fault isolation
  • Handles complex trouble-shooting of switching and ancillary systems with minimal assistance from Department Manager
  • Performs after hours and weekend outage trouble-shooting
  • Operates and performs maintenance of Sonus Switching Infrastructures
  • Operates and performs maintenance of transport and IP equipment
  • Administers preventative maintenance on network elements

Nonessential Duties and Responsibilities

  • Performs network surveillance and monitoring

Materials Utilized

  • Computer (Windows Workstations):
    • MS Office
    • MS Project
    • Proprietary Software
    • Laptop Computer
  • Installation tools
  • Wireshark/Tekno
  • Netcool
  • Cisco ONS 15454
  • Cisco Routers and Switches
  • Sonus Softswitch

Working Conditions

  • Indoor location
  • Seated for long periods of time
  • Walking, standing
  • Kneeling, stooping, crouching
  • Climbing stairs and/or ladders
  • Lifting/carrying/transporting of up to sixty pounds
  • Occasional overtime to meet deadlines or perform maintenance tasks during off-peak times
  • Occasional on-call availability, after-hours and weekends
  • Good hand/eye coordination and dexterity of hands/fingers in order to work with hand tools, power tools
  • Distinguish between colors and read print material
  • Independent and team-oriented environments

Education, Experience, Certification

  • High school diploma or GED
  • Technical school, Associates degree or equivalent is a plus
  • 2-4 years of experience/training in telecommunications, data communications, internetworking technologies preferred; including providing direct support to end-users in Call Center/help desk or an ISP environment
  • CCNA
  • SCSA
  • Cisco Optical (Sonet or DWDM)

Skills Necessary:

  • Possesses knowledge of data communications, telecommunications, and internetworking technologies
  • Ability to work independently as well as lead in a team-oriented environment under the supervision of the Manager of Network Operations
  • Strong problem solving skills
  • Ability to learn, understand, and apply new technologies and procedures
  • Exceptional phone etiquette
  • Ability to clearly and effectively instruct others in order to obtain desired results
  • Capacity to apprise supervisors on impacting issues and seek direction toward a resolution
  • Must be able to multi-task and prioritize in a fast-paced, changing environment, work under pressure and log records of transactions in the trouble ticketing database
  • Desired: Ability to identify and troubleshoot computer issues such as application errors, software installation/removal steps, etc.
  • Desired: Experience working with configuration of software and network hardware such as Network Cards, Hubs/Switches/Routers/Bridges/Firewalls

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Network Operations Tech Tier 3 Hosted

Department: Tier 3
Location: Springfield, IL or Frisco, TX

The position of Network Operations Hosted Technician III is responsible for the troubleshooting of Hosted Phone services, upgrading, and administering multiple vendor systems; maintaining system applications; ensuring quality customer service; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear and concise reports for system documentation. The Network Operations Hosted Technician III will be highly skilled in data communications, telecommunications, and internetworking technologies, troubleshooting, multitasking, and effectively communicating independently as well as part of a team.

Responsibilities:

  • Manages work activities associated with all aspects of tier 3 Hosted tickets to ensure an efficient, reliable operation
  • Facilitates testing, monitoring, and troubleshooting the customer CKTS, LAN, and or phones services
  • Participates in outage notification process and emergency escalation procedures, technician, and technical updates for executive personnel associated with major service outages
  • Assists in the development and implementation of NOC procedures and guidelines
  • Provisions and tests PSTN, IMT, and VoIP trunks
  • Interprets equipment logs and performance reports to identify system degradation to aid with fault isolation
  • Handles complex trouble-shooting of switching and ancillary systems with minimal assistance from Department Manager
  • Performs after hours and weekend outage trouble-shooting
  • Operates Sonus Switching Infrastructures
  • Operates IP equipment
  • Operates BroadSoft Switching Infrastructures

Education and Relevant Work Experience:

  • BA in Computer Science, Information Technology, or equivalent
  • Must have Hosted and Client Experience, SIP, IP, and Telecom Background. Preference for BroadSoft, Sonus, or equivalent
  • Must have SIP, CCNA, CCNP, Hosted Certs

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Regional Sales Director

Department: Sales
Location: Mountain/Western Time Zone

Seeking full-time Regional Sales Director in Mountain/Western time zone to continue growing the hosted UC business and to maintain legacy product revenue through new sales and customer retention. The regional sales director is responsible for managing relationships with assigned service providers, achieving sales and revenue targets via ANPI’s legacy product set and for acquiring new Hosted UC contracts with assigned service providers. Requires Bachelor’s Degree (four year college or technical school or work equivalent in business or related field). Minimum 5 years of sales experience (preferably in telecommunications or technology sales). Experience selling in the ILEC/RLEC space preferred. Required valid state driver’s license.

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