Careers

Career Openings

What can you expect?

Expect a highly-charged, entrepreneurial environment with the ability to work in small, highly visible cross-disciplinary teams. You’ll experience total project ownership from concept through deployment while keeping pace with the latest technology that the communications industry has to offer.

ANPI offers excellent salaries and benefit packages including:

  • Competitive salary structures
  • Company paid family medical, prescription, dental and vision insurance
  • Health reimbursement account
  • Company paid life insurance and AD&D
  • Traditional and Roth 401K
  • PTO Plan
  • Company paid health and wellness plan

Want to make a difference?

Send your cover letter (including reference to the position in which you are applying), resumé, and salary requirements to:

ANPI
Attn: Recruiting
3243 S. Meadowbrook Rd.
Springfield, IL 62711

recruiting@anpi.com

Shadow Break

Account Manager

Department: Account Management
Location: Springfield, IL

The position of the Account Manager is a focused position for ANPI customers. The Account Manager’s primary duty is to provide ANPI customers with a high level of quality support and service. The Account Manager will be responsible for coordinating and working with customers during the onboarding process for products and services desired, helping to resolve customer issues as they arise, assessing customer impacting issues and reporting them to the VP of Account Management, and participating in ongoing systems and product training. The Account Manager’s will be responsible for handling any issues that may arise related to billing, rates, products and services, payments and past due accounts/collections, account maintenance and access, trouble ticket involvement and escalations, online services and other customer maintenance issues. This position will also be responsible for the overall support, implementation, and maintenance of ISP and Hosted Solutions, including input and tracking and reporting of wholesale carrier customer leads. The Account Manager will be skilled in customer support, multi-tasking and establishing priorities, and effectively communicating independently as well as part of a team.

Essential Functions

  • Onboard New Customers by:
    • Leading/guiding the newly signed customer through the onboarding process
    • Gathering information necessary and coordinating the dissemination of information to the internal teams who work alongside the Account Manager in onboarding the customer
    • Internal account creation and set up in all systems
    • Training customer on systems and processes associated with the new product
  • Provide general customer support to ANPI customers by:
    • Holding direct client responsibility for implementation and onboarding of new products and services
    • Communicating regularly with customers and carriers
    • Coordinating and relaying information to the customer
    • Performing weekly checks/calls to obtain and provide status to open and ongoing issues
  • Identifies and supports daily issues that arise from customers by:
    • Identifying and resolving issues
    • Responding to inquiries
    • Executing requests
    • Answering questions associated with product, billing, how to’s, etc.
    • Working with customers to evaluate alternative rate options, products that will grow business and revenue
  • Works with Accounting to perform initial collection communication with customers
  • Upholds post contract Sales support
  • Performs Admin System maintenance by:
    • Assisting with rating and pricing
    • Verifying all rating prior to customer billing
    • Updating and maintaining general customer information
    • Performing carrier and internal escalations
  • Performs daily/weekly reports by:
    • Executing weekly traffic trends report
    • Performs entry for homeless traffic/lost ANI
    • Completing weekly report to leadership
    • Working with the hosted wholesale carriers to track and enter leads into Salesforce, tracking the leads thru to execution
  • Support of ISP product by:
    • Coordinating tasks associated with Edgewave, SecurityCoverage and LocalToolbox
    • Working with vendors and customers to set up 24×7 support system and web accelerators
  • Participate in ongoing Training, including staff meetings

Competency Statement

  • Accountability: Ability to accept responsibility and account for his/her actions
  • Accuracy: Ability to perform work accurately and thoroughly
  • Autonomy: Ability to work independently with minimal supervision
  • Analytical Skills: Ability to use thinking and reasoning to solve a problem
  • Business Acumen: Ability to grasp and understand business concepts and issues
  • Coaching and Development: Ability to provide guidance and feedback to others to strengthen specific knowledge/skill areas
  • Communication, Oral: Ability to communicate effectiviely with others using the spoken word
  • Communication, Written: Ability to communicate in writing clearly and concisely
  • Conceptual Thinking: Ability to think in terms of abstract ideas
  • Reliability: The trait of being dependable and trustworthy
  • Time Management: Ability to utilize the available time to organize and complete work with given deadlines
  • Working under Pressure: Ability to complete assigned tasks under stressful situations
  • Deductive Reasoning: Ability to apply principles of logical and scientific thinking to a wide range of intellectual and practical problems
  • Organized: Possessing the trait of being organized or following a systematic method of performing a task
  • Detail Oriented: Ability to pay attention to the minute details of a project or task
  • Delegating Responsibility: Ability to allocate authority and/or task responsibility to appropriate people

Skills and Abilities

  • Education: Bachelor’s Degree (four year college or technical school) preferred OR
  • Experience: 1–3 years of experience or training in Account Management/Customer Support Telecommunications, Telecom Network or related experience preferred
  • Computer Skills: Must be proficient in MS Office and operating office equipment
  • Certifications and Licenses: Not applicable
  • Other Requirements:
    • Exceptional verbal and written communication skills
    • Possess excellent organizational skills
    • Ability to effectively multi-task and prioritize in a fast paced, changing environment
    • Must work well with others and possess a strong customer support orientation, having the ability to adapt to a variety of others and possess outstanding people skills
    • Exceptional phone etiquette
    • Ability to work independently as well as in a team oriented environment
    • Capacity to apprise leadership on impacting issues and seek direction towards a resolution
    • Ability to learn, understand and apply new technologies and procedures

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Business Solutions Sales Executive

Department: Business Solutions Sales
Location: Addison, TX

The business solutions sales executive role is an outside business to business sales position focused on the development and acquisition of new business clientele for ANPI. This is a customer facing role where business solutions executive’s will work directly with top management at prospect companies to collaborate in the design of communications solutions aimed at increasing the efficiency and productivity of their business while lowering the cost of their communications services.

Responsibilities:

  • Find and develop new business opportunities through sales leads, cold calling, networking and relationship building.
  • Manage the sales process from start to finish by maintaining CRM daily and sales pipeline reporting.
  • Manage and prioritize prospecting activities, sales calls, and account management to ensure ability to meet monthly revenue targets.
  • Participate in individual planning sessions and department sales meetings in person and/or virtually.
  • Exceed Monthly/YTD Quota as described in the Sales Activity Model.
  • Provide accurate daily, weekly and monthly forecasts for both client acquisition and prospect funnels.
  • Maintain up-to-date records and manage opportunities, accounts, and contacts within the CRM database.

Requirements:

  • Bachelors degree heavily preferred (or equivalent work experience)
  • Salary dependent on experience level. (Entry level positions available for those w/o sales experience)
  • 1–3 years sales experience preferred (experience in technology sales is a plus)
  • Strong negotiation skills
  • Highly motivated, self-directed, energetic and well organized.
  • Excellent interpersonal communication and presentation skills.

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Channel Manager

Department: Sales
Location: North East; Ohio Valley; Washington, D.C.; Atlanta, GA

The position of Channel Manager (CM) will manage all Enterprise business development aspects of ANPI partnerships, with a primary focus on sales revenue and lead generation. The role will balance agent support, management, with focus on growing the sales funnel. The CM will ensure all accounts are profitable based on company bottom line objectives in order for the company to achieve sales and revenue goals. The CM wins, maintains, and expands relationships with assigned channel agents and monitors the competitor’s activity within the channel market and recommends strategic plans to boost the company market share.

Essential Duties and Responsibilities:

  • Establishes, develops and maintains strong professional relationships with current and future Channel Partners
  • Creates and analyzes sales reports, identifies issues contributing to success or shortcomings and takes any corrective action
  • Manages potential channel conflicts with other sales channels by fostering excellent communications internally and externally with strict adherence to company expectations
  • Supports and leverages other channel efforts, field marketing, product launches and product promotions as well as certifications and specializations
  • Proactively assesses, clarifies, and validates partner needs on an ongoing basis and informs direct reports
  • Keeps current with product release information including sales materials, product roadmap, features, applications, competition and disseminates to partners as appropriate
  • Continued achievement of Channel Partner sales growth
  • Provides Senior Management with weekly sales reports which contain all channel activity and results
  • Assists with on-boarding process of new Channel Partners
  • Meets/Exceeds Partner Sales Bookings/Revenue Goals and objectives
  • Drive increased revenues by assisting all Master Agents, sub-agents, and partners with business in the assigned metropolitan area via joint sales calls/conferencing/joint presentations.
  • Develop the local market by identifying and developing current sub-agents and also recruiting potential sub-agents to drive sales of ANPI solutions
  • Manage and advise engaged agents on effective solutions to create active business opportunities on new solutions as applicable
  • Ensure Master and sub-agent quotes are provided promptly and orders are processed timely and with accuracy
  • Prepare quotes and proposals with agents, requesting support from Sales Engineers on solutions more complex in nature to ensure proper expectations are set at the point of sale
  • Remain responsible for 100% monthly quota attainment
  • Travel to Master Agent, sub-agent, and commercial clientele within assigned metropolitan area as business dictates

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Digital Marketing Associate

Department: Marketing
Location: Springfield, IL

The Digital Marketing Associate is responsible for supporting the Marketing team in developing materials and campaigns to drive ANPI’s sales channels’ prospecting and revenue growth initiative and goals. These will include: new product launches, internal and external communications, graphic design, SEO, and digital marketing applications research. 

Duties and Responsibilities

  • Maintains responsibility for Email Marketing Program Management.
  • Generates qualified leads using online technology and strategies.
  • Runs A/B & multivariate testing with subject line testing for best possible ROI.
  • Tracks results through ESP and Google Analytics analyzing campaign results and key metrics.
  • Reports to the marketing team on email program successes and areas for improvement.
  • Creates custom landing pages utilizing eCommerce best practices.
  • Maintains responsibility for static and animated banner creation.
  • Graphical concept creation and content development skills for B2B sales.
  • Maintains ANPI LinkedIn page, Facebook page, Twitter account, and corporate blog.
  • Follows email best practices for Conversion Rate Optimization (CRO) and Search Engine Optimization (SEO).
  • Other duties as assigned.

Education

  • Bachelor’s degree in Marketing or related field of study; or equivalent work experience

Experience

  • Minimum of 2 years in a similar role

Computer Skills

  • Microsoft Office Suite — Word, Outlook, PowerPoint
  • Adobe Creative Suite
  • HTML experience 

Other Requirements

  • Experience with internet marketing and online sales
  • Familiarity with Customer Relationship Management (CRM) systems like Salesforce and Microsoft CRM
  • Working knowledge of web analytics packages like Google Analytics
  • Ability to work well independently as well as in a team environment
  • Self-motivated and driven to complete tasks
  • Excellent communication skills and a keen eye for details.
  • Ability to adapt to quickly changing situations and requirements
  • Creative “out-of-the-box” thinker 

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Events Manager

Department: Marketing
Location: Frisco, TX

The Events Manager is responsible for the coordination, scheduling, planning, and successful planning, and successful execution of large and small-scale corporate events, business meetings, conferences, industry meetings, and organizational activities that promote corporate culture, values, and fulfill organizational goals. The Events Manager works with Marketing, Sales, and the Management team to develop the strategy, visibility campaigns, budget, and schedule for proposed events. 

Duties and Responsibilities

  • Researches events to ascertain applicability to ANPI’s marketing and sales strategy. This includes assessing attendees, industry reach, target customers or partners, cost and timing.
  • Reviews and negotiates event contracts for execution by Chief Marketing Officer.
  • Plans multiple events at the same time with an average of two executed events per month.
  • Registers attendees and communicates show details.
  • Researches and reports tradeshow tips to make the tradeshow experience successful for ANPI.
  • Develops new promotional ideas, acquire promotional items and branded merchandise.
  • Coordinate travel for employees including airfare, hotel, transportation, and billing arrangements.
  • Orders tradeshow specific items such as carpet, electrical, lead collection device and cleaning services and, as, required, work with caterers and other marketing reps on site.
  • Schedules the delivery, setup, tear down and return of the tradeshow booth.
  • Ships brochures, promotional items, business cards, branded attire, and other items as required from company storage.
  • Schedules booth assembly including computers, monitors, tables, skins, signage and lights.
  • Tracks tradeshow expenses and reports in accordance to agreed upon budgets.
  • Coordinate or assist with events (as required) such as staff meetings, parties, awards and other company events.
  • Responsible for the employment, timely performance evaluation, counseling, employee development, and discipline of assigned employees.
  • Responsible for management of assigned employees’ time keeping and PTO.
  • Conducts applicant interviews and screening as needed.
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree or equivalent work experience
  • Minimum 5 years’ experience in Business-to-Business event marketing
  • Microsoft Office Suite — Word, Excel, Outlook
  • Excellent interpersonal, oral and written communication skills
  • Excellent organizational, project, and relationship management skills
  • Professional customer service skills with follow-up and follow-through
  • Flexibility and a willingness to learn and work on different tasks as needed
  • Ability to take initiative and deliver within deadlines
  • Experience and poise in dealing with staff and clients

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Marketing Associate

Department: Marketing
Location: Frisco, TX

The Marketing Associate is responsible for supporting the Marketing Team to drive new sales and revenue opportunities for ANPI. Responsibilities include creating brand awareness, advertising, public relations, and sales collateral. 

Essential Functions

    • Supports presentation and implementation of marketing plans, which include product positioning, promotions, messaging, and other marketing activities as needed.
    • Works cross-functionally with design, copywriting teams, digital marketing, and sales to meet marketing plan objectives.
    • Coordinates the creation and production of marketing collateral.
    • Corresponds with media contacts regarding corporate and product information.
    • Assists with creation and distribution of press releases and publication content.
    • Updates and maintains a library of “assets” (i.e. reviews, testimonials, videos).
    • Gathers and reports on customer feedback generated through surveys, email, social media, etc.
    • Becomes educated on the ANPI products and services.
    • Utilizes strong interpersonal skills and possesses the desire to work closely within a marketing team, continuously learning, and proactively contributing new ideas to the team.
    • Demonstrates a passion for new digital technologies.

Other duties as assigned.

Education

  • Bachelor’s degree in marketing or related field of study preferred; or equivalent work experience

Experience

  • 0–2 years experience in a similar role

Computer Skills

  • Microsoft Office Suite (Word, Outlook, PowerPoint)
  • InDesign preferred

Other Requirements

  • Strong written and verbal communications
  • Excellent grammar, punctuation and writing aptitude
  • Familiarity with Internet technologies is desirable
  • Familiarity with marketing automation and marketing analytics is desirable

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Network Operations Technician I

Department: Tier I
Location: Frisco, TX

The position of Network Operations Technician I is responsible for the installation, operation and maintenance of switching, data communications, transport and peripheral equipment associated with the ANPI Core and Tandem networks. Other duties include coordinating installation, testing and troubleshooting of transmission facilities (OC48, T3, T1 and DSO); troubleshooting, upgrading and administering multiple vendor systems; maintaining system applications; ensuring quality customer service; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear and concise reports for system documentation. The Network Operations Technician I will be skilled in data communications, telecommunications and internetworking technologies, troubleshooting, multitasking and effectively communicating independently as well as part of a team.

Essential Duties and Responsibilities

  • Manages work activities associated with all aspects of installation, operation and maintenance of the ANPI Network to ensure an efficient, reliable operation
  • Facilitates testing, monitoring, and troubleshooting the network elements
  • Participates in outage notification process and emergency escalation procedures, technician, and technical updates for executive personnel associated with major service outages
  • Assists in the development and implementation of NOC procedures and guidelines  
  • Completes facility (T1/T3/OCn/STSn) test and acceptance
  • Provisions and tests PSTN, IMT, and VoIP trunks
  • Installs DSX-1/DSX-3 and Fiber cross connects
  • Interprets equipment logs and performance reports to identify system degradation to aid with fault isolation
  • Handles complex trouble-shooting of switching and ancillary systems with minimal assistance from Department Manager
  • Performs after hours and weekend outage trouble-shooting
  • Operates and performs maintenance of Sonus Switching Infrastructures
  • Operates and performs maintenance of transport and IP equipment
  • Administers preventative maintenance on network elements

Nonessential Duties and Responsibilities

  • Performs network surveillance and monitoring

Materials Utilized

  • Computer (Windows Workstations):
    • MS Office
    • MS Project
    • Proprietary Software
    • Laptop Computer
  • Installation tools
  • Wireshark/Tekno
  • Netcool
  • Cisco ONS 15454
  • Cisco Routers and Switches
  • Sonus Softswitch

Working Conditions

  • Indoor location
  • Seated for long periods of time
  • Walking, standing
  • Kneeling, stooping, crouching
  • Climbing stairs and/or ladders
  • Lifting/carrying/transporting of up to sixty pounds
  • Occasional overtime to meet deadlines or perform maintenance tasks during off-peak times
  • Occasional on-call availability, after-hours and weekends
  • Good hand/eye coordination and dexterity of hands/fingers in order to work with hand tools, power tools
  • Distinguish between colors and read print material
  • Independent and team-oriented environments

Education, Experience, Certification

  • High school diploma or GED
  • Technical school, Associates degree or equivalent is a plus
  • 2-4 years of experience/training in telecommunications, data communications, internetworking technologies preferred; including providing direct support to end-users in Call Center/help desk or an ISP environment
  • CCNA
  • SCSA
  • Cisco Optical (Sonet or DWDM)

Skills Necessary:

  • Possesses knowledge of data communications, telecommunications, and internetworking technologies
  • Ability to work independently as well as lead in a team-oriented environment under the supervision of the Manager of Network Operations
  • Strong problem solving skills
  • Ability to learn, understand, and apply new technologies and procedures
  • Exceptional phone etiquette
  • Ability to clearly and effectively instruct others in order to obtain desired results
  • Capacity to apprise supervisors on impacting issues and seek direction toward a resolution
  • Must be able to multi-task and prioritize in a fast-paced, changing environment, work under pressure and log records of transactions in the trouble ticketing database
  • Desired: Ability to identify and troubleshoot computer issues such as application errors, software installation/removal steps, etc.
  • Desired: Experience working with configuration of software and network hardware such as Network Cards, Hubs/Switches/Routers/Bridges/Firewalls

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Network Operations Tech Tier 3 Hosted

Department: Tier 3
Location: Springfield, IL or Frisco, TX

The position of Network Operations Hosted Technician III is responsible for the troubleshooting of Hosted Phone services, upgrading, and administering multiple vendor systems; maintaining system applications; ensuring quality customer service; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear and concise reports for system documentation. The Network Operations Hosted Technician III will be highly skilled in data communications, telecommunications, and internetworking technologies, troubleshooting, multitasking, and effectively communicating independently as well as part of a team.

Responsibilities:

  • Manages work activities associated with all aspects of tier 3 Hosted tickets to ensure an efficient, reliable operation
  • Facilitates testing, monitoring, and troubleshooting the customer CKTS, LAN, and or phones services
  • Participates in outage notification process and emergency escalation procedures, technician, and technical updates for executive personnel associated with major service outages
  • Assists in the development and implementation of NOC procedures and guidelines
  • Provisions and tests PSTN, IMT, and VoIP trunks
  • Interprets equipment logs and performance reports to identify system degradation to aid with fault isolation
  • Handles complex trouble-shooting of switching and ancillary systems with minimal assistance from Department Manager
  • Performs after hours and weekend outage trouble-shooting
  • Operates Sonus Switching Infrastructures
  • Operates IP equipment
  • Operates BroadSoft Switching Infrastructures

Education and Relevant Work Experience:

  • BA in Computer Science, Information Technology, or equivalent
  • Must have Hosted and Client Experience, SIP, IP, and Telecom Background. Preference for BroadSoft, Sonus, or equivalent
  • Must have SIP, CCNA, CCNP, Hosted Certs

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Network Services Technician

Department: Network Services
Location: Springfield, IL

The Network Services Technician’s role is to ensure the stable operation of the in-house computer systems. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links. This position will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. The Network Services Technician will be skilled in PC operating systems, current network hardware, protocols and standards, application support, hardware troubleshooting and effectively communicating independently as well as part of a team in a high pressure environment.

Essential Duties and Responsibilities:

  • Oversees installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices by:
    • Ensuring network connectivity of all servers and workstations
    • Administering all equipment, hardware and software upgrades
  • Conducts research on products, services, protocols, and standards in support of procurement and development efforts
  • Develops, implements, and maintains policies, procedures and associated training plans for resource administration, appropriate use, and disaster recovery
  • Practices asset management, including maintenance of component inventory and related documentation and technical specifications information
  • Creates documentation on the hardware and software managed.
  • Establishes service level agreements with end users by:
    • Administering and maintaining end user accounts, permissions, and access rights
  • Performs system backups and recovery

Nonessential Duties and Responsibilities:

  • Occasional inspection of cables in floors and ceilings
  • Other duties as assigned

Working Conditions:

  • Indoor location
  • Sitting/standing for extended periods of time
  • Walking
  • Occasional travel
  • On-call availability as necessary
  • Occasional overtime to meet deadlines or perform maintenance tasks during off-peak times
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Occasional use of ladders for inspection of cables
  • Lifting and transporting of objects up to fifty pounds, such as computers and peripherals
  • Independent and team-oriented environments
  • Active environment in close proximity: telephone calls, meetings, desks

Education, experience, certification:

  • High school diploma or GED
  • Trade school, Associates degree or equivalent suggested; information technology or computer science field preferred
  • 1–3 years of experience/training in computer science, information technology, management information systems, or related experience/training recommended

Training:

  • As required
  • Continuous on-the-job training

Skills Necessary:

  • Must be skilled in writing, reading comprehension, basic mathematics, critical thinking, instructing others, and technology design
  • Working technical knowledge of network and PC operating systems
  • Working technical knowledge of current network hardware, protocols, and standards
  • Good understanding of the organization’s goals and objectives
  • Knowledge of applicable data privacy practices and laws
  • Strong written and oral communication skills
  • Ability to conduct research into networking issues and products as required
  • Ability to present ideas in user-friendly language
  • Highly self motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Extensive application support experience with Microsoft Office, Microsoft operating systems, Mac OSX, etc.
  • Hands-on hardware troubleshooting experience
  • Experience working in a team-oriented, collaborative environment

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Provisioning Operations Coordinator

Department: Operations — Service Delivery
Location: Springfield, IL

The Provisioning Coordinator is responsible for DID provisioning, local number portability and DS1 and above circuit pre-provisioning and quotes. This position processes requests and monitors daily entries as well as provides assistance to ANPI staff and customers and DID and circuit implementation. This position is responsible for supporting carrier escalations associated with the completion of orders. 

Essential Functions

  • Maintains responsibility for order entry of all DID and LNP orders for ANPI’s hosted and SIP platform  
  • Monitors all open port requests on a daily basis and creates a daily report that is provided to management and the Service Delivery Team for review.  
  • Reviews any port request that has a Jeopardy issue and works with the customer and/or carrier directly to resolve the issue and restarts the order.  
  • Works each DID order from order entry through FOC date.  
  • Reviews new order paperwork for required information.  
  • Submits SUPP requests as needed.  
  • Submits cancellation requests as needed.  
  • Submits and monitors LNP projects as requested.  
  • Enters SIP DID numbers into ANPI Admin system as needed and monitors for completion.  
  • Responsible for order and design of DS1 and above circuits for Wholesale customers.  
  • Responsible for all steps from initial quote request to vendor to DLR hand-off to NOC for trunk build.  
  • Reviews new order paperwork for required information.  
  • Submits change orders as requested.  
  • Submits cancellation orders as requested.  
  • Monitors open quote requests for status and performs carrier escalations when needed.  
  • Provides weekly reports to the Provisioning Engineers and Provisioning Operations Manager of open quotes, orders and projects.  
  • Provides assistance to the Provisioning Engineers as needed.  
  • Other job-related duties as needed.  

Education:

  • Bachelor’s Degree (four year college or technical school) or Work Equivalent

Experience:

  • 3–5 years of experience in Telecommunications or related experience

Computer Skills:

  • Microsoft Office Suite — Word, Excel, Outlook  

Other Requirements:   

  • DID Experience/LNP knowledge preferred
  • Transport networks. DS1 and above service and equipment, or related experience/training.  

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Sr. Sales Engineer

Department: Sales
Location: Dallas, TX

ANPI is looking for an experienced Sales Engineer who will be responsible for supporting the sales activities of our channels and direct sales organizations.​ The Sales Engineer will assist in the development and delivery/communication of training materials for sales, prospects and customers, participate in industry events, and advise the company with regard to technology trends in VoIP and hosted communication services. The Sales Engineer is the technical interface for prospects and the technical liaison between sales, engineering and product management. The Sales Engineer will assist in growing ANPI VIP Hosted Unified Communications (UC) and SIP Trunking revenues by performing the following duties.​

Essential Functions:

  • Lead and manage product information for the selling and delivery of hosted UC and SIP Trunking. 
  • Develop presentation, training and operational materials related to hosted UC and SIP Trunking products that include network architectures, processes, procedures, features, etc.
  • Provides guidance on technology trends to prospects, customers, partners and employees.
  • Support enterprise sales to complete RFIs, RFPs, and RFQs. 
  • Support marketing efforts through giving in-depth technical presentations and product demonstrations for customers, Agents, VARs, OEMs and at various events and conferences. 
  • Drive the communication between the field and corporate on technical issues.
  • Work with Channel Directors to set strategic account direction and assist agents in selling hosted UC and other services/products as required. 
  • Assist in the development and cultivation of relationships with customers at senior management and technical levels. 
  • Contribute to the overall practice in competence development, establishment of methodologies, best practices, and approaches in the areas of hosted UC and SIP Trunking. 
  • Other duties and responsibilities as required.​ 

Education:

BS in Computer Science or Electrical Engineering or equivalent combination of education and work experience.

Experience:

  • 5 years of experience in a Pre-Sales Engineer role in telecommunications with and understanding of Hosted Communications, PBXs, Unified Messaging, Unified Communications  and interactive collaboration tools and applications.
  • Experience with VoIP, SIP, MPLS, LAN, and WAN protocols.
  • Experience with LAN and WAN terminology and design.
  • Experience in a customer facing role with SMB and enterprise level clients.
  • Familiarity with various LAN and WAN hardware vendors.

Computer Skills:

Microsoft Office and various other applications.

Certifications & Licenses:

Desired certifications are Cisco CCDP, CCVP, and BroadSoft BCPA.

Other Requirements:

  • Self-motivated, team player with an excellent work ethic.
  • Comfortable with technical and business English (documents, reading, emails, and conference calls).

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Web Designer

Department: Marketing
Location: Frisco, TX or Springfield, IL

The Web Designer is responsible for the design, layout, and maintenance of several ANPI websites. This position requires an understanding of both graphic design and web development. The Web Designer works closely with the entire Marketing team to keep the site up-to-date and prioritizing needs. 

Responsibilities:

  • Assists in the planning of overall company policy regarding web design and development.
  • Designs and supports the development of company websites, ensuring strong optimization and functionality.
  • Monitors site technical performance and Apache web server.
  • Works on projects, including web layout enhancements, website enhancements, web-based applications, and database-backed websites.
  • Codes web pages utilizing HTML5, CSS, and programming languages including JavaScript, SQL, and PHP.
  • Interacts with servers using SSH, FTP, and Telnet protocols.
  • Works with various database systems including MySQL.
  • Analyzes, reviews and modifies web systems by designing, maintaining, documenting, testing, developing and monitoring.
  • Assists in producing all online interactive components including emails, landing pages, banners, and newsletters.
  • Other duties as assigned.  

Education

  • Bachelor’s degree or equivalent work experience. Preferred field of study – Computer Science, Web Design or related field.

Experience

  • Minimum of 2 years of experience in WordPress/Web Design/Web Development

Computer Skills

  • jQuery
  • AJAX
  • Version Control Software (Primarily Git)
  • Social Network API integration (Twitter, Facebook, etc)
  • Adobe Photoshop, InDesign, Illustrator
  • Microsoft Office Suite — Word, PowerPoint, Excel, Outlook

Other Requirements

  • Experience managing production websites in a live business environment
  • Desire to stay up-to-date on current and new technologies
  • Ability to multi-task, with a strong focus on time management and organization
  • Good written and verbal communication skills, with a keen attention to detail  

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