ANPI Hosted Solution Selected by Kingdom Technology Solutions

Posted on April 17, 2013 by Pamela White

Today ANPI announced Kingdom Technology Solutions of Fulton, Missouri has selected their Hosted Unified Communications Solution engineered to enable carriers to resell hosted communications and services. After a comprehensive due-diligence process that examined various hosted and softswitch alternatives, Kingdom chose ANPI due to the solid experience delivered during its trial, along with ANPI’s comprehensive approach to product and service delivery.

“Several reasons factored into our decision. We see a lot of value in working with ANPI. As a longtime partner, they understand our market, our challenges and have designed a private label solution we can really leverage,” shared Kingdom EVP/COO, Michael Fugate. “During our trial the technology was very solid, and simply put, worked better than alternative solutions tested. Additionally, it is clear ANPI has put significant time and effort into assembling a very strong delivery team and set of technologies. As Independents, we are continually searching for new service and technology opportunities to augment or replace those segments of our business that have come under increasing pressure from changing regulation, evolving technology and larger, household-name competitors. We are extremely excited to be able to leverage our long-standing relationship with ANPI and their team to accelerate our growth.”

“Over the last year, we’ve made significant investments in technology and staff to create a very unique set of capabilities and an operating position tailored to reinvigorate the growth prospects for the Independent community,” stated Dave Lewis, CEO, ANPI. “The staff we have assembled have in excess of 500 years of telecom experience with rich histories in providing SIP Trunking, and hosted/cloud based solutions, and hail from the leading companies in the space. To these capabilities we have selected, and are integrating, an evolving array of leading technologies and back office solutions to create a truly turn-key solution. Most importantly, however, we are clearly committed to the Independent community, and are very excited about the partnership model we are designing collaboratively with our customers to ensure a successful go to market strategy and experience.”

Through this offering Kingdom will deliver a complete business communications package to their in and out-of-area customers that is scalable to any size business, reduces cost and provides a very compelling array of technologies for today’s small, medium and enterprise level customers. By delivering a hosted solution, service providers like Kingdom future-proof the technology needs of their customers for a fixed, low monthly cost.

For more information about the private label ANPI Hosted Solution, please call 877-366-2674 or email carriersales@anpi.com.

ANPI Offers Hosted Solutions to Carriers and Service Providers for Private/White Labeling

Posted on April 16, 2013 by Pamela White

White- and Private-Label Hosted Solution Shopping for a Hosted Solution extends beyond finding a softswitch provider advises ANPI. Hosted Communications and Services from ANPI provide a comprehensive and economical solution architected to allow carriers and service providers to private- and white-label business communications applications both in- and out-of-territory expanding their market reach. “Companies need a partner that provides a true end-to-end solution that assists with go-to market planning, enables both online and direct sales initiatives, manages provisioning, ensures accurate billing and conducts trouble reporting and monitoring,” shared ANPI CEO Dave Lewis. “Combining all of these elements into one solution results in a high level of customer satisfaction while saving the provider the time and effort of sourcing and managing disparate systems while at the same time avoiding an increased burden on personnel and infrastructure.” Exceeding customers’ needs for a comprehensive hosted solution remained top of mind for the ANPI product and service delivery teams when building the Hosted Solution.

The ANPI solution encompasses both a hosted Unified Communications (UC) platform and IT services giving carrier customers the ability to deliver a complete solution that addresses today’s end-user and business communications requirements and IT services needs, thus improving customer retention and customer acquisition. By offering the hosted platform in white- and private-label options with the flexibility to customize branding, carriers and service providers will continue to own the relationship with their customers. “ANPI significantly invested in staff, systems and hosted infrastructure in order to bring a best-in-class hosted service suite to the carrier community,” stated Dave Lewis, ANPI CEO. “Our mission has always been to leverage the collective power of service providers and bring solutions to the community that ensure their most successful and profitable days are in front of them, not behind them. The hosted market is a multi-billion dollar marketplace with a tremendous growth profile, and with ANPI’s unfolding suite of hosted solutions, together we are well positioned to realize the opportunities attendant to this growing and vibrant marketplace.”

“Hosted Communications and Hosted Services allow carriers and resellers to provide in demand products and services with higher margins,” said Randy Lemmo, executive vice president of carrier solutions for ANPI. “By delivering a hosted solution, service providers can future-proof the technology needs of their customers and do so at a low fixed monthly cost.”

Hosted Communications provides for Centrex replacement and supports the UC concepts of anywhere, anytime, anyway and any network. Business and residential customers want the mobility afforded by smart phones and tablets integrated into their work and home environments. ANPI Hosted Communications supports Apple, Android and BlackBerry mobile devices and leading IP-enabled phones from Polycom and Cisco.

Hosted Services includes a diverse and robust mixture of IT services such as website development, website hosting, and offsite data storage and back up. To accelerate deployment, the ANPI hosted solution can include a branded customer portal to support account administration, customized billing options, and excellent customer service.

Through this offering carriers and service providers will deliver a complete business communications package to their end-users that includes the voice and feature capabilities of a traditional PBX, unified messaging, collaboration tools, mobility and business continuity to prevent service disruptions.

For more information about the private- and white-label ANPI Hosted Solution, please call 877-366-2674 or email carriersales@anpi.com.

David Byrd to Speak at FISPA Spring Meeting

Posted on April 12, 2013 by Leah Hadsell

Marketing for Service Providers

David Byrd, chief marketing officer for ANPI, will speak at FISPA’s Spring Meeting at the Hyatt French Quarter on Tuesday, April 30, 2013. He will speak at 5:45 p.m. in the DH Holmes room on “Effective Marketing for Service Providers.” David will provide insights on practical strategies for service providers who want to take a proactive approach to successful marketing.

David is a returning speaker for FISPA. Several years ago he spoke in a session called “Leading Strategies.” He has over 30 years of telecommunications industry experience.

ANPI Names Heidi M. Young Vice President of Customer Support — Business Solutions

Posted on March 20, 2013 by Leah Hadsell

ANPI announces the promotion of Heidi M. Young to the position of vice president of customer support for the business solutions division. In this role Heidi will lead all aspects of customer relations for the business solutions division and manage any third party vendor relationships.

Ronnie Bailey, senior vice president and general manager of business solutions, said, “Heidi is an incredible asset to our business solutions team. Her ability to lead, develop and motivate others on her team coupled with her drive to meet the rapidly-changing needs of our customers is what makes the ANPI customer experience outstanding.”

Heidi added, “I am excited about the opportunity to establish a customer care program that ensures our business customers’ needs are met and their expectations are exceeded. I will use the proven best practices that have successfully worked for our carrier customers and carry forward ANPI’s commitment to being a partner for our customers and not just another vendor.”

Heidi has been with ANPI for 14 years offering her expertise and passion for customer satisfaction in various roles such as director of customer support for the carrier solutions division. In addition to successfully managing the carrier customer base that includes nearly 800 ILECs, CLECs, IXCs and regional wireless carriers, Heidi has been a pivotal resource to the business sales team through her position as senior director of business sales support, a role in which she streamlined sales processes, monthly quotas and developed key systems for commissions and operations.

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