Careers

What can you expect?

Expect a highly-charged, entrepreneurial environment with the ability to work in small, highly visible cross-disciplinary teams. You’ll experience total project ownership from concept through deployment while keeping pace with the latest technology that the communications industry has to offer.

ANPI offers excellent salaries and benefit packages including:

  • Competitive salary structures
  • Company paid family medical, prescription, dental and vision insurance
  • Health reimbursement account
  • Company paid life insurance and AD&D
  • Traditional and Roth 401K
  • PTO Plan
  • Company paid health and wellness plan

Want to make a difference?

Send your cover letter (including reference to the position in which you are applying), resumé, and salary requirements to:

ANPI
Attn: Recruiting
3243 S. Meadowbrook Rd.
Springfield, IL 62711

recruiting@anpi.com

Shadow Break

Career Openings

Business Solutions Sales Executive

Department: Business Solutions Sales
Location: Addison, TX

The business solutions sales executive role is an outside business to business sales position focused on the development and acquisition of new business clientele for ANPI. This is a customer facing role where business solutions executive’s will work directly with top management at prospect companies to collaborate in the design of communications solutions aimed at increasing the efficiency and productivity of their business while lowering the cost of their communications services.

Responsibilities:

  • Find and develop new business opportunities through sales leads, cold calling, networking and relationship building.
  • Manage the sales process from start to finish by maintaining CRM daily and sales pipeline reporting.
  • Manage and prioritize prospecting activities, sales calls, and account management to ensure ability to meet monthly revenue targets.
  • Participate in individual planning sessions and department sales meetings in person and/or virtually.
  • Exceed Monthly/YTD Quota as described in the Sales Activity Model.
  • Provide accurate daily, weekly and monthly forecasts for both client acquisition and prospect funnels.
  • Maintain up-to-date records and manage opportunities, accounts, and contacts within the CRM database.

Requirements:

  • Bachelors degree heavily preferred (or equivalent work experience)
  • Salary dependent on experience level. (Entry level positions available for those w/o sales experience)
  • 1–3 years sales experience preferred (experience in technology sales is a plus)
  • Strong negotiation skills
  • Highly motivated, self-directed, energetic and well organized.
  • Excellent interpersonal communication and presentation skills.

Back to top

Channel Manager

Department: Indirect Sales
Location: Northeast United States

The channel manager position develops, maintains, and supports a portfolio of partners responsible for sales in a particular geographic region. The channel manager identifies, recruits, enables, and manages value added resellers (VARs)/integrators that fit a specific profile deemed to be most successful in the sale of ANPI products. The channel manager is responsible for growing and maintaining a portfolio of VARs/integrator partners in order to attain monthly sales goals and maintain a pipeline of new prospects/opportunities. In this role the channel manager is not responsible for selling direct to end-user customers, but solely to focus on helping to drive business through partnerships.

Tasks and Duties:

The channel manager will be responsible for improvement of client utilization, preparation and delivery of customer presentations, facilitation of all communication with resellers, management of account profiles, monitoring of competitor activity, design and development of plans for increased market share, and communication of all partner activities.

Additionally, the channel manager will:

  • Drive increased revenues by assisting all master agents, sub-agents, and partners with business in the assigned metropolitan area via joint sales calls/conferencing/joint presentations.
  • Develop the local market by identifying and developing current sub-agents and also recruiting potential sub-agents to drive sales of ANPI solutions.
  • Manage and advise engaged agents on effective solutions to create active business opportunities on new solutions as applicable.
  • Ensure master and sub-agent quotes are provided promptly and orders are processed timely and with accuracy.
  • Prepare quotes and proposals with agents, requesting support from sales engineers on solutions more complex in nature to ensure proper expectations are set at the point of sale.
  • Remain responsible for 100% monthly quota attainment.
  • Travel to master agent, sub-agent, and commercial clientele within assigned metropolitan area as business dictates.

Education:

  • College Degree or equivalent work experience

Relevant Work Experience:

5-7 years of indirect sales experience in the telecommunications industry inclusive of technical application sales of products/services including voice, data, SIP, and MPLS networking solutions.

  • Ability to excel in a deadline-driven, revenue-focused environment
  • Experience thriving in a matrix management organization
  • Able to balance and complete multiple tasks proficiently on deadline
  • Existing, verifiable relationships with master agents, sub-agents, and other resellers is heavily preferred

Back to top

Hosted Operations Support Specialist

Department: Support Operations
Location: Frisco, TX

The Hosted Operations Support Specialist is a dual role focused on customer support and network operations. The position’s primary role is to provide first-tier response and diagnosis to ANPI VIP Hosted UC and SIP customers, and escalate further troubleshooting as necessary.  The Hosted Operations Support Specialist must be skilled in Microsoft Office tools, Hosted Services (including Hosted PBX), troubleshooting, multitasking, and effectively communicating independently as well as part of a team.

Tasks and Duties:

  • Troubleshooting and resolving ANPI VIP Hosted UC and SIP User issues
  • Prioritizing situations to ensure customer satisfaction
  • Following notification and escalation procedures
  • Performing regular network surveillance
  • Monitoring screens and tools provided
  • Identifying trends to improve overall quality outside of reported issues
  • Performing initial trouble shooting and diagnosis of various systems including Hosted PBX Systems, handsets, routing, switches, and circuits
  • Providing critical system outage coordination and escalation to ensure timely problem resolution and recovery, including notification of users and management as needed
  • Opening, updating, and closing incident tickets with detailed information relating to problems reported
  • Updating critical network documentation and databases as needed
  • Performing basic configurations on customer and network equipment.

Education:

College Degree heavily preferred

Relevant Work Experience:

  • 1–3 years experience supporting next generation telecommunications services such as SIP, Hosted PBX, Hosted UC, etc. including direct customer support (preferably in a help desk environment)
  • Experience with the Broadsoft Platform or Polycom endpoints is a plus

Back to top

Implementation Manager

Department: Service Delivery
Location: Frisco, TX

The Implementation Engineer is responsible for the final configuration, validation, and verification of the individual end user services (e.g. Hosted PBX, Hosted Fax, Broadband, SIP Trunking) and complete end user solution. They work with the provisioning teams to ensure completion of all provisioning tasks. Additionally, the Implementation Engineer will  work with the Service Coordination personnel to facilitate final test and turn-up with the end user.

Tasks and Duties:

  • Working with the ANPI VIP Customer Administration Portal and with BroadSoft Platform to complete Hosted PBX provisioning and configuration
  • Working with Broadband providers and IP routing equipment to ensure complete delivery of broadband services
  • Integrating Hosted PBX and Broadband Access Services into seamless, integrated solutions
  • Working with customers to complete service delivery and ensure a world-class customer experience.

Education:

Bachelors Degree in Telecommunications, Information Technology, Computer Science, Electrical Engineering, or related discipline heavily preferred

Relevant Work Experience:

  • Minimum 5 years in the design and/or implementation of VoIP / SIP and IP Data products and services
  • Minimum 5 years in the design and/or implementation of SIP trunks, Hosted IP PBX, and Data services
  • Minimum 5 years designing and/or implementing services in a multi-protocol environment (PPP/HDLC/MLPP/MLFR/Ethernet) and routing such as Static BGP and OSPF
  • Must have a thorough understanding of VoIP and traditional call flows and signaling protocols such as:  SIP, RTP,TDM (including ISDN, DTMF and FXS/FXO), TCP/IP, and LAN/VLAN
  • Experience utilizing tools such as Wireshark
  • Strong knowledge of QoS — Jitter/Packet Loss
  • Full understanding of VoIP architecture
  • Experience working in a multi-carrier access environment

Back to top

Internal Auditor

Department: Finance and Accounting
Location: Frisco, TX

The Internal Auditor manages functions related to enhancing the value and effectiveness of the internal audit function. This requires an understanding of the organization’s objectives, risks, risk management priorities, regulatory environment, and needs of critical stakeholders including executive management, the board, employees, and shareholders. These needs determine the risk profile of the organization and the strategic focus, organization, resources and practices required of its Internal Auditor.

Responsibilities:

  • Directing internal risk management procedures, public accounting practices and procedures, and Internal Audit technology tools for planning, design, performance testing, and reporting 


    • Manage all aspects of the Internal Audit process, control evaluation and testing methodologies, and other Financial and Operational Internal Control methodologies and terminology e.g. COSO. 


    • Provide direction in the following areas as it applies to the planning, execution, and reporting of financial, operational, and compliance related audits:
      • Corporate Governance and Sarbanes Oxley Act’s regulations and requirements, including compliance readiness programs 

      • GAAP
      • 
Financial and operational fraud risk management 

      • Antifraud internal controls 

      • IT general and process controls, including Data Privacy and IT security 

      • Anti-corruption and anti-bribery 

      • Auditor Independence

Education and Relevant Work Experience:

  • 5+ years of audit experience
  • Bachelors in Accounting or Finance (Masters Degree heavily preferred) 

  • CIA, CPA or CISA Required
  • Big 4 Firm Experience a plus
  • Advanced Excel proficiency including pivot tables, macros, V-Lookups, H-Lookups, SUM/IF functions
  • Experience in the evaluation of internal controls design and identification of key risks and controls
  • Experience in the development and review of audit programs and benchmarking of financial and operational processes and controls
  • Experience directing the creation of high quality deliverables to communicate to stakeholders on the status of engagements, key issues, and work plans
  • Technical Accounting experience a plus
  • SEC reporting experience a plus
  • Public Accounting experience preferred

Back to top

Product Manager

Department: Product Management
Location: Santa Clara, CA or Frisco, TX

ANPI is looking for an experienced hands-on product manager who will be responsible for creating product strategies leading to increased customer base, revenues and profitability. The individual will also leverage ANPI’s relationship as a technology partner with network equipment manufacturers, network operators and carriers to identify and target partnerships, new technology offerings and establish network design criteria. This individual will support both our carrier and business solutions product suites and provide expertise to evolve them to meet customer demand and changes in the market. The individual will participate in the planning, organization and life-cycle management of ANPI’s SIP Trunking, Hosted VoIP and Hosted Communications/Collaboration products from conceptual stages through deployment to optimize profit and meet marketing, financial, and corporate growth objectives.

Primary Responsibilities:

  • Assist in overall product positioning and strategy, research, development requirements, and product rollout.
  • Develop product road map for ANPI’s SIP Trunking and Hosted VoIP Business and Carrier Solutions.
  • Facilitate and develop competitive analysis utilizing competitor brochures, carrier feedback, internal operational & engineering evaluations, and independent market research in the development of new products.
  • Work hands-on with 3rd party vendors and product engineers to evaluate solutions and identify technical feasibility.
  • Perform analysis of financial and technical justification for product selection and definition.
  • Identify, seek, evaluate, and coordinate potential strategic partnerships and new vendor/carrier relationships to develop capabilities of current products and broaden the company’s offerings.
  • Prepare product development objectives and schedules for all phases of product development and introduction to market.
  • Initiate market research and track market trends for network, hosted and cloud services.
  • Produce competitive analytic materials comparing ANPI product with its key competitors.
  • Collaborate with a wide variety of functional areas such as sales, network engineering, marketing, provisioning, and operations to develop and provide product definitions responsive to wholesale and retail customer needs and market opportunities.
  • Work hands-on with engineering development, QA, and Product Engineers to research and productize innovative state-of-the-art solutions that satisfy market needs

Skills Required:

  • Bachelor’s degree in Computer/Electrical/Telecommunications Engineering, Computer Science or other technical fields; MBA preferred.
  • Minimum 2 years of experience in product management.
  • Technical expertise in Sip Trunking, VoIP, Unified Communications, Networking,  and Telecommunications preferred
  • Experience working with the Broadsoft Platform.
  • Microsoft Lync experience a plus.
  • Track record of managing to specific timelines and launch dates
  • Self-motivated team player with an excellent work ethic
  • Computer skills – Microsoft Office Suite

Travel Percentage: 20%

Back to top

Senior Accountant

Department: Accounting
Location: Frisco, TX

The senior accountant will assist the controller by preparing journal entries and financial statement analysis, as well as monthly balance sheet reconciliations. This position will prepare schedules and work papers, and assist with monthly close including financial statement generation. The senior accountant will be skilled at multi-tasking and establishing priorities and effectively communicating independently as well as part of a team.

Additionally, the senior accountant will:  

  • Prepare monthly reoccurring journal entries in conjunction with month-end.
  • Reconcile monthly balance sheet accounts assigned.
  • Perform account and financial statement analysis, preparing detailed schedules as required.
  • Create and upload cyclical monthly invoicing from an external proprietary system to the accounts receivable accounting subsidiary ledger.  This includes performing a detailed reconciliation of uploaded data between the two systems on an individual customer basis.
  • Prepare assigned lead schedules and work-papers in conjunction with the interim and annual audits.
  • Assist with the monthly close process and generation of financial statements.
  • Proactively evaluate assigned tasks and responsibilities for process improvement opportunities.
  • Attends various staff meetings, including those with management staff.
  • Other duties as required

Education and Relevant Work Experience:

  • Bachelor’s Degree in accounting or finance.
    • CPA or candidate, preferred.
    • Two+ years of accounting experience.
    • Experience with:
      • MS Office
      • Great Plains Accounting Software
      • FRx Financial Reporting Software
      • Crystal Reports
      • Internet

Back to top

Service Coordinator

Department: Service Delivery
Location: Frisco, TX

The service coordinator is responsible for the coordination of the service delivery process from customer signature through customer acceptance of delivered services. They work with the implementation specialist to develop the implementation plan and then coordinate with the service-specific provisioning teams and the implementation engineer to close out the order. They are also the main point for inbound and outbound communications with customers and with sales.

Essential Duties and Responsibilities:

  • Communicate with the customer, manage their expectations and deliver an exceptional customer experience during the service delivery process.
  • Communicate with sales, manage their expectations and ensure successful service delivery up through billing.
  • Project manage service delivery process and projects as well as delivering on the service delivery implementation plan.
  • Manage service delivery resources in the service delivery process, including scheduling and coordination with other teams.

Education, Experience, Certification:

  • High school diploma or GED required.
  • Technical school, Bachelors degree or equivalent preferred
  • 6 years of experience/training in telecommunications or data communications service delivery or customer support preferred.

Required Skills/Experience:

  • Strong communication and customer-facing skills.
  • Strong project management skills.
  • Ability to learn, understand, and apply new technologies and procedures
  • Exceptional phone etiquette
  • Ability to clearly and effectively instruct others in order to obtain desired results
  • Capacity to apprise supervisors on impacting issues and seek direction toward a resolution
  • Must be able to multi-task and prioritize in a fast-paced, changing environment, work under pressure and log records of transactions in the trouble ticketing database.

Back to top

Tax Accountant

Department: Accounting
Location: Frisco, TX

Essential Job Functions:

  • Preparation and filing of federal, state and local corporate and partnership income tax returns.
  • Preparation and filing of federal and state quarterly estimated income tax payments.
  • Preparation of tax provisions and deferred tax calculations in compliance with ASC 740 and FIN 48.
  • Calculation and assessment of tax provisions.
  • Maintain analysis of tax general ledger accounts and prepare account reconciliations.
  • Assistance in the preparation of state income apportionment work-papers.
  • Participation in tax audits providing tax examiners with information requested and support for tax positions taken on tax returns, resolving issues and negotiating the best settlement for the Company.
  • Evaluation of tax planning opportunities, results of income tax examinations, company strategic initiatives, and changes in tax legislation to determine impact on effective tax rate and current tax liabilities.
  • Reconciliation of sales/use tax reports.
  • Assistance with regulatory filings and projects.
  • Recognition, anticipation, and resolution of any tax issues.
  • Proactive process improvement recommendations.
  • Contributions to team and Company goals by accomplishing special projects as needed.
  • Maintenance of professional and technical knowledge by attending educational workshops or classes, reviewing professional publications, establishing personal networks, and participating in professional societies.

Education and Relevant Work Experience:

  • 5+ years of corporate and partnership income tax experience in public accounting firm or corporate environment required.
  • Bachelor’s Degree in Accounting or Finance required; CPA and/or MST a plus.
  • Knowledge of GAAP, income tax laws, and reporting requirements.
  • Experience with non-resident withholding requirements is a plus.
  • Federal and state tax research skills are required.
  • Excellent oral and written communication skills and the ability to effectively communicate in a professional manner when dealing with company contacts and tax authorities.
  • Computer and software proficiency to perform essential functions listed above.

Back to top

Technical Accountant

Department: Finance and Accounting
Location: Santa Clara, CA

The technical accountant is responsible for preparing and overseeing critical and complex processing and/or analysis of financial results. This role will focus on monthly and quarterly reporting deliverables, including monthly valuation and results analyses. The individual in this role is expected to research exceptions/variances and identify/resolve issues as they arise.  

Responsibilities:

  • Performs valuation and pricing processes in support of the impairment process and the financial statement close process, including related reconciliations of market value.
  • Participates in and supports strategic initiatives, identifies and implements process improvements, in coordination with other groups, as needed.
  • Performs processes and procedures to ensure that the system of internal controls is adequate, and in line with Corporate Compliance.
  • Respond to external audit, IRS, and state examinations requests in a timely and accurate manner as needed.  
  • Coordinate with other business units to seek/provide required information as necessary within agreed upon due dates. Provide guidance to auditors / examiners / business units as appropriate to ensure that expectations regarding deliverables are met.
  • Assist in accounting review of complex business transactions; perform technical accounting research.
  • Own and coordinate preparation of the Company’s quarterly and annual SEC reporting.

Education and Relevant Work Experience:

  • CPA required
  • Masters in Accounting or Finance
  • Financial reporting and regulatory experience (SEC, SOX)
  • 5+ years of technical accounting experience
  • Big 4 experience heavily desired
  • Internal Audit experience preferred
  • Advanced Excel skills (candidates will be tested) including the use of pivot tables, macros, V-lookups, H-lookups, SUM/IF functions
  • Must be detail-oriented and understand the importance of meeting deadlines
  • Strong analytical skills, strategic thinking, and ability to “think outside the box”
  • Excellent communication skills – written and verbal
  • Ability to work collaboratively and independently

Back to top