Careers

Career Openings

What can you expect?

Expect a highly-charged, entrepreneurial environment with the ability to work in small, highly visible cross-disciplinary teams. You’ll experience total project ownership from concept through deployment while keeping pace with the latest technology that the communications industry has to offer.

ANPI offers excellent salaries and benefit packages including:

  • Competitive salary structures
  • Company paid family medical, prescription, dental and vision insurance
  • Health reimbursement account
  • Company paid life insurance and AD&D
  • Traditional and Roth 401K
  • PTO Plan
  • Company paid health and wellness plan

Want to make a difference?

Send your cover letter (including reference to the position in which you are applying), resumé, and salary requirements to:

ANPI
Attn: Recruiting
3243 S. Meadowbrook Rd.
Springfield, IL 62711

recruiting@anpi.com

Shadow Break

Account Manager

Department: Sales
Location: Springfield, IL

The position of the Account Manager is a focused position for ANPI customers. The Account Manager’s primary duty is to provide ANPI customers with a high level of quality support and service. The Account Manager will be responsible for coordinating and working with customers throughout the onboarding process for products and services desired, helping to resolve customer issues as they arise, provisioning duties, assessing customer impacting issues and reporting them to the VP of Account Management, and participating in ongoing systems and product training. The Account Manager’s will be responsible for handling any issues that may arise related to billing, rates, products and services, payments and past due accounts/collections, account maintenance and access, trouble ticket involvement and escalations, online services and other customer maintenance issues. This position will also be responsible for the overall support, implementation, and maintenance of ISP solutions. The Account Manager will be skilled in customer support, multi-tasking and establishing priorities, and effectively communicating independently as well as part of a team.

Essential Duties and Responsibilities:

  • Provides general customer support to ANPI customers by:
    • ­Holding direct client responsibility for implementation, turn-up, maintenance
    • ­Communicating regularly with customers and underlying carriers
    • ­Relaying information from carriers to customers
    • ­Performing weekly checks/calls to carriers to obtain status on open issues
  • Identifies and supports daily issues that arise from customers by:
    • Identifying and resolving issues
    • ­Responding to inquiries
    • ­Executing requests
    • ­Answering questions
    • ­Working with customers by performing network migrations/implementations
  • Performs initial collection communication with customers to assist accounting in receiving payments within the first 60 days of non-pay by a customer
  • Upholds post contract/sales support
  • Performs admin system maintenance by:
    • Assisting with rating and pricing
    • Verify all rating prior to customer billing
    • Updating and maintaining of general customer information
  • Maintains provisioning roles by:
    • Performing ANI migrations and CIC migrations
      • Assisting with customer circuit orders and implementation
    • Completing customer implementations
    • ­Performing carrier escalations
  • Assisting with PIC issues
  • Updates contact lists
  • Files correspondence
  • Updates carrier and online customer folders
  • Reviews invoices for customers

Qualifications/Requirements:

Education, experience, certification:

  • Four-year university bachelors degree or college diploma preferred OR
  • 1–3 years of experience/training in customer support or related experience/training recommended
  • Telecommunications, telecom network, or related experience preferred

Training:

  • 1–2 weeks of direct training needed
  • Continuous on-the-job training

Skills Necessary:

  • Must be skilled in: writing, reading, basic mathematics, critical thinking, and instructing others
  • Exceptional verbal and written communication skills
  • Possess good organizational skills
  • Ability to effectively multi-task and prioritize in a fast-paced, changing environment; handling stress and responding to frequent agenda modifications
  • Must work well with others and possess strong customer support orientation; having the ability to adapt to a variety of others and possess outstanding people skills
  • Must be proficient in MS Office and operating office equipment
  • Exceptional phone etiquette
  • Ability to work independently as well as in a team-oriented environment under the supervision of the VP of Account Management
  • Capacity to apprise supervisors on impacting issues and seek direction toward a resolution
  • Ability to learn, understand, and apply new technologies and procedures

Supervision:

Work is performed in accordance to existing procedures and instructions. Priorities are set and work is organized, occasionally deviating from established schedules or procedures to accomplish results. Position requires exercise of judgment among all possible actions. Seniors, Supervisor and manager are frequently present for easy reference and control. Daily interaction is primarily with peers, supervisors, and managers.

Accounts Payable Clerk

Department: Accounting
Location: Frisco, TX

The Accounts Payable Clerk will assist the Staff Accountant by preparing, processing, and maintaining support for various accounting transactions. This position will be responsible for entering daily accounting transactions, and processing vendor invoices for payment. The Accounts Payable Clerk will be responsible for completing standard month end accounting closing processes, per the accounting calendar, by the calendared deadline. The Accounts Payable Clerk will be skilled in accounting and general ledger accounts, multi-tasking and establishing priorities, and effectively communicating independently as well as part of a team.

Essential Duties and Responsibilities:

  • Executes vendor invoice processing and accounts payables function
  • Reviews vendor invoices for accuracy and reasonableness, reconciles invoices to any outstanding purchase orders, if applicable and files disputes as necessary
  • Monitors A/P mailbox for invoices and input all invoices received via the A/P mailbox within three days
  • Enters vendor invoice information into the accounting system, ensuring correct general ledger account number is provided
  • Prepares checks and electronic funds transfer to vendors
  • Reconciles the accounts payable subsidiary ledger to the general ledger
  • Files accounts payable check runs on a weekly basis
  • Daily maintenance of all accounts payable vendor files
  • Executes employee expense report processing
  • Collects, reviews and enters expense reports filed by employees
  • Reconciles payables modules to general ledger
  • Completes standard month end accounting processes in accordance with deadlines established by accounting calendar
  • Maintains and updates vendor Excel spreadsheets on a monthly basis, for each invoice received
  • Determines invoices that need to be accessed from vendor websites and downloads invoices from vendor websites to enable timely processing of invoices
  • Import monthly external commissions file and process payments in a timely manner
  • Prepares the annual 1099 filings
  • Completes a variety of audit tasks for all internal and external audits
  • Maintains customer and vendor information within the accounting system
  • Regular in office attendance
  • Completes special projects as assigned

Nonessential Duties and Responsibilities:

  • Miscellaneous administrative tasks
  • Other duties as assigned

Education, Experience, Certification:

  • Associates degree in accounting or equivalent training/experience in an accounting related field
  • 1 – 3 years of experience in an equivalent position

Training:

  • 1-2 weeks of direct training needed
  • Continuous on-the-job training

Skills Necessary:

  • Must be proficient in writing, reading and speaking English
  • Must be skilled in critical thinking/problem solving
  • Excellent verbal and written communication skills
  • Possess good organizational skills
  • Detail oriented
  • Ability to effectively multi-task and prioritize in a fast-paced, changing environment
  • Working knowledge of general ledger accounting software packages
  • Must work well with others; having the ability to adapt to a diverse group of people and possess outstanding people skills
  • Must be proficient in MS Office, including Word, Excel and Outlook. Must be able to operate basic office equipment
  • Ability to work independently as well as in a team-oriented environment under the supervision of the Controller
  • Capacity to apprise supervisors on impacting issues and seek direction toward a resolution
  • Ability to accept, learn, understand, and apply new technologies and procedures

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Business Solutions Sales Executive

Department: Business Solutions Sales
Location: Addison, TX

The business solutions sales executive role is an outside business to business sales position focused on the development and acquisition of new business clientele for ANPI. This is a customer facing role where business solutions executive’s will work directly with top management at prospect companies to collaborate in the design of communications solutions aimed at increasing the efficiency and productivity of their business while lowering the cost of their communications services.

Responsibilities:

  • Find and develop new business opportunities through sales leads, cold calling, networking and relationship building.
  • Manage the sales process from start to finish by maintaining CRM daily and sales pipeline reporting.
  • Manage and prioritize prospecting activities, sales calls, and account management to ensure ability to meet monthly revenue targets.
  • Participate in individual planning sessions and department sales meetings in person and/or virtually.
  • Exceed Monthly/YTD Quota as described in the Sales Activity Model.
  • Provide accurate daily, weekly and monthly forecasts for both client acquisition and prospect funnels.
  • Maintain up-to-date records and manage opportunities, accounts, and contacts within the CRM database.

Requirements:

  • Bachelors degree heavily preferred (or equivalent work experience)
  • Salary dependent on experience level. (Entry level positions available for those w/o sales experience)
  • 1–3 years sales experience preferred (experience in technology sales is a plus)
  • Strong negotiation skills
  • Highly motivated, self-directed, energetic and well organized.
  • Excellent interpersonal communication and presentation skills.

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Channel Manager

Department: Indirect Sales
Location: Dallas, TX

The channel manager position develops, maintains, and supports a portfolio of partners responsible for sales in a particular geographic region. The channel manager identifies, recruits, enables, and manages value added resellers (VARs)/integrators that fit a specific profile deemed to be most successful in the sale of ANPI products. The channel manager is responsible for growing and maintaining a portfolio of VARs/integrator partners in order to attain monthly sales goals and maintain a pipeline of new prospects/opportunities. In this role the channel manager is not responsible for selling direct to end-user customers, but solely to focus on helping to drive business through partnerships.

Tasks and Duties:

The channel manager will be responsible for improvement of client utilization, preparation and delivery of customer presentations, facilitation of all communication with resellers, management of account profiles, monitoring of competitor activity, design and development of plans for increased market share, and communication of all partner activities.

Additionally, the channel manager will:

  • Drive increased revenues by assisting all master agents, sub-agents, and partners with business in the assigned metropolitan area via joint sales calls/conferencing/joint presentations.
  • Develop the local market by identifying and developing current sub-agents and also recruiting potential sub-agents to drive sales of ANPI solutions.
  • Manage and advise engaged agents on effective solutions to create active business opportunities on new solutions as applicable.
  • Ensure master and sub-agent quotes are provided promptly and orders are processed timely and with accuracy.
  • Prepare quotes and proposals with agents, requesting support from sales engineers on solutions more complex in nature to ensure proper expectations are set at the point of sale.
  • Remain responsible for 100% monthly quota attainment.
  • Travel to master agent, sub-agent, and commercial clientele within assigned metropolitan area as business dictates.

Education:

  • College Degree or equivalent work experience

Relevant Work Experience:

5-7 years of indirect sales experience in the telecommunications industry inclusive of technical application sales of products/services including voice, data, SIP, and MPLS networking solutions.

  • Ability to excel in a deadline-driven, revenue-focused environment
  • Experience thriving in a matrix management organization
  • Able to balance and complete multiple tasks proficiently on deadline
  • Existing, verifiable relationships with master agents, sub-agents, and other resellers is heavily preferred

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Client Relations Representative

Department: Sales
Location: Springfield, IL

The position of the Client Relations Representative is a focused position working with the Account Managers and must be skilled in multi-tasking, establishing priorities, coordinating and working with the Account Manager throughout the onboarding process for products and services desired and helping to resolve customer issues as they arise. The Client Relations Representative will work with the Account Managers and assist in handling any issues that may arise related to billing, rates, products and services, payments and past due accounts/collections, account maintenance and access, trouble ticket involvement and escalations, online services and other customer maintenance issues, including minor provisioning duties. The Client Relations Representative should be skilled in customer support, multi-tasking, and effectively communicating independently as well as part of a team.

Essential Duties and Responsibilities

  • Identifies and supports daily issues that arise from Customers by:
    • Identifying and resolving issues
    • ­Responding to inquiries
    • Executing requests of the Account Manager
    • ­Answering questions
  • Performs initial collection communication with customers to assist Accounting in receiving payments within the first 60 days of non-pay by a customer
  • Perform Missing Admin Review
  • Member Action Form Submissions
  • Homeless Toll Review and Assignment
  • Pending ANI Review and Assignment
  • Order Auto Confirmations
  • Invoice Reviews
  • Order Package Creation
  • Member ID Deactivations
  • Inventory Review and Management
  • Daily Traffic Graph review and Trending
  • P&C Submissions (legacy business)
  • Ad-hoc Reporting and Special Projects
  • Research customer related billing issues
  • Credit Authorizations
  • Performs Admin System maintenance by:
    • Assisting with rating and pricing
    • Verify all rating prior to customer billing
    • Updating and maintaining of general customer information
  • Maintains provisioning roles by:
    • Assisting the Account Manager in performing ANI Migrations and CIC Migrations
      • Assisting with customer circuit orders and implementation
    • Assisting with PIC issues

Nonessential Duties and Responsibilities

  • Updates contact lists
  • Files correspondence
  • Updates Carrier and online customer folders

Education, Experience, Certification

  • 1–3 years of experience/training in Customer Support or related experience/training recommended
  • Telecommunications, Telecom Network, or related experience preferred

 Training

  • 1–2 weeks of direct training needed
  • Continuous on-the-job training

Skills Necessary

  • Must be skilled in: writing, reading, basic mathematics, critical thinking, and instructing others
  • Exceptional verbal and written communication skills
  • Possess good organizational skills
  • Ability to effectively multi-task and prioritize in a fast-paced, changing environment; handling stress and responding to frequent agenda modifications
  • Must work well with others and possess strong customer support orientation; having the ability to adapt to a variety of others and possess outstanding people skills
  • Must be proficient in MS Office and operating office equipment
  • Exceptional phone etiquette
  • Ability to work independently as well as in a team-oriented environment under the supervision of the VP of Account Management
  • Ability to learn, understand, and apply new technologies and procedures

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Director of Wholesale Business Development

Department: Business Development
Location: Frisco, TX

This is a key position within the sales organization that will be part of the business development team overlaying the Wholesale channel within ANPI. The overarching responsibility for this position will be to drive new strategic relationships within the wholesale channel as well as on boarding and driving hosted unified communications revenue though existing carrier partners. This person will also be the key liaison between sales and marketing for all things relating to the wholesale channel.

Essential Job Functions:

  • Refines the wholesale channel program structure
  • Helps mold the strategic direction of the wholesale channel and ensures constant alignment
  • Assists wholesale channel team in developing productive relationships
  • Creates new distribution channels for wholesale services
  • Evangelizes ANPI and our solution within existing relationships increasing quoting and sales volume
  • Develops, implements and drives attendance to regular regional events for both recruitment and knowledge transfer
  • Acts as the face of the wholesale channel at industry events and engagements
  • Responsible for overall carrier satisfaction of ANPI as it relates to hosted products, putting in place tangible tracking and reporting
  • Creates and manages to a business plan for each strategic relationship
  • Ensures ANPI has the maximum amount of exposure possible to the wholesale channel at large by collaborating with marketing on all external communications and timelines
  • Creates and manages an outsourced sales management program where ANPI will develop and manage sales resources for the carrier partners
  • Creates and implements Go To Market and Sales Enablement Services to bring to our carrier partners

Education and Relevant Work Experience:

  • 8+ years of experience/training in sales, telecommunications, or related field
  • Bachelor’s Degree in Business/Sales/Marketing preferred, or equivalent working experience
  • Highly motivated, self-directed, energetic and well organized.
  • Excellent interpersonal communication and presentation skills.
  • Ability to excel in a deadline-driven, revenue-focused environment
  • Able to balance and complete multiple tasks proficiently on deadline

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Hosted Operations Support Specialist

Department: Support Operations
Location: Frisco, TX

The Hosted Operations Support Specialist is a dual role focused on customer support and network operations. The position’s primary role is to provide first-tier response and diagnosis to ANPI VIP Hosted UC and SIP customers, and escalate further troubleshooting as necessary.  The Hosted Operations Support Specialist must be skilled in Microsoft Office tools, Hosted Services (including Hosted PBX), troubleshooting, multitasking, and effectively communicating independently as well as part of a team.

Tasks and Duties:

  • Troubleshooting and resolving ANPI VIP Hosted UC and SIP User issues
  • Prioritizing situations to ensure customer satisfaction
  • Following notification and escalation procedures
  • Performing regular network surveillance
  • Monitoring screens and tools provided
  • Identifying trends to improve overall quality outside of reported issues
  • Performing initial trouble shooting and diagnosis of various systems including Hosted PBX Systems, handsets, routing, switches, and circuits
  • Providing critical system outage coordination and escalation to ensure timely problem resolution and recovery, including notification of users and management as needed
  • Opening, updating, and closing incident tickets with detailed information relating to problems reported
  • Updating critical network documentation and databases as needed
  • Performing basic configurations on customer and network equipment.

Education:

College Degree heavily preferred

Relevant Work Experience:

  • 1–3 years experience supporting next generation telecommunications services such as SIP, Hosted PBX, Hosted UC, etc. including direct customer support (preferably in a help desk environment)
  • Experience with the Broadsoft Platform or Polycom endpoints is a plus

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Implementation Specialist

Department: Service Delivery
Location: Springfield, IL

The Implementation Specialist is a technical professional responsible for working directly with customers to understand their Hosted UC or SIP call routing and service design requirements. This position partners with a Service Coordinator to map out a plan of activities with the customer required to deliver new service or transition existing services. The Implementation Specialist captures and formalizes the call flow requirements within our systems and directly interfaces with the customer to provision the new service, execute number porting, deliver training and test overall service performance and functionality to suit specific needs.

Essential Duties and Responsibilities:

  • Complex solution design and implementation planning, including Hosted PBX and Broadband with intricate requirements.
  • Direct interaction and communication with customers to gather requirements and validate designs.
  • Plan overall solution implementation and provide specific guidance to implementation teams/resources.
  • Partner with IT to refine system automation.

Education, Experience, Certification:

  • High school diploma or GED required.
  • Technical school, Bachelors degree or equivalent is a plus.
  • 6 years in the design and implementation of VoIP / SIP and IP Data products and services.
  • 6 years in the design of SIP trunks, Hosted IP PBX, and Data services.
  • 6 years designing and implementing services in a multi-protocol environment: PPP/HDLC/MLPP/MLFR, Ethernet and routing such as Static, BGP and OSPF.

Required Skills/Experience:

  • Must have a thorough understanding of VoIP and traditional call flows and signaling protocols such as: SIP, RTP, TDM including ISDN, DTMF and /FXS/FXO, TCP/IP, LAN Switching, VLAN, Routing protocols such as BGP and OSPF, L2/L3 Device configuration.
  • Cisco networking certifications desired but not required.
  • Broadsoft and Polycom experience is essential to be successful in position.

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Internal Auditor

Department: Finance and Accounting
Location: Frisco, TX

The Internal Auditor manages functions related to enhancing the value and effectiveness of the internal audit function. This requires an understanding of the organization’s objectives, risks, risk management priorities, regulatory environment, and needs of critical stakeholders including executive management, the board, employees, and shareholders. These needs determine the risk profile of the organization and the strategic focus, organization, resources and practices required of its Internal Auditor.

Responsibilities:

  • Directing internal risk management procedures, public accounting practices and procedures, and Internal Audit technology tools for planning, design, performance testing, and reporting
    • Manage all aspects of the Internal Audit process, control evaluation and testing methodologies, and other Financial and Operational Internal Control methodologies and terminology e.g. COSO.
    • Provide direction in the following areas as it applies to the planning, execution, and reporting of financial, operational, and compliance related audits:
      • Corporate Governance and Sarbanes Oxley Act’s regulations and requirements, including compliance readiness programs
      • GAAP
      • 
Financial and operational fraud risk management
      • Antifraud internal controls
      • IT general and process controls, including Data Privacy and IT security
      • Anti-corruption and anti-bribery
      • Auditor Independence

Education and Relevant Work Experience:

  • 5+ years of audit experience
  • Bachelors in Accounting or Finance (Masters Degree heavily preferred)
  • CIA, CPA or CISA Required
  • Big 4 Firm Experience a plus
  • Advanced Excel proficiency including pivot tables, macros, V-Lookups, H-Lookups, SUM/IF functions
  • Experience in the evaluation of internal controls design and identification of key risks and controls
  • Experience in the development and review of audit programs and benchmarking of financial and operational processes and controls
  • Experience directing the creation of high quality deliverables to communicate to stakeholders on the status of engagements, key issues, and work plans
  • Technical Accounting experience a plus
  • SEC reporting experience a plus
  • Public Accounting experience preferred

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Marketing Associate

Department: Marketing
Location: Frisco, TX

ANPI, an Internet Phone Company servicing carriers and businesses nationwide, is looking for a talented Marketing Associate. The Marketing Associate will be responsible for supporting the Marketing Team with an exciting initiative to drive new opportunities with a rapidly growing technology company. Responsibilities will include creating brand awareness, advertising, public relations, and special events management.

All applicants must have the ability to:

  • Support team with brainstorming and presentation materials of marketing plans, which include positioning, timing, promotions, messaging, and other marketing categories as needed
  • Coordinate the creation and production of marketing collateral. Work with design and copywriting teams to route and provide feedback
  • Correspond with media contacts and assist with press releases and publication content development
  • Monitor team work and prepare status reports on marketing efforts
  • Create and organize a library of “assets” — i.e. reviews, testimonials, videos
  • Perform competitive analysis and reports on industry trends
  • Gather and report on customer feedback generated through surveys, email, social media, etc.
  • Become educated on the brand’s product and software
  • Utilize strong interpersonal skills and possess the desire to work closely within a marketing team continuously learning  and proactively bringing new ideas and thinking to the team
  • Keep a positive attitude in a fast moving environment

Qualifications/Skills:

  • 0–2 years of experience within a Marketing department — Technology or Telecommunications company preferred
  • Completion of Bachelor’s degree in Marketing
  • Adept in MS Office Suite: Outlook, Word, PowerPoint.
  • Strong written and verbal communications
  • Excellent grammar, punctuation, and writing aptitude.
  • Familiarity with internet technologies is desirable

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Network Operations Tech Tier 2 Hosted

Department: Tier 2
Location: Springfield, IL or Frisco, TX

The position of Network Operations Hosted Technician II is responsible for the troubleshooting of Hosted Phone services, upgrading, and administering multiple vendor systems; maintaining system applications; ensuring quality customer service; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear and concise reports for system documentation. The Network Operations Hosted Technician II will be highly skilled in data communications, telecommunications, and internetworking technologies, troubleshooting, multitasking, and effectively communicating independently as well as part of a team.

Responsibilities:

  • Manages work activities associated with all aspects of tier 2 Hosted tickets to ensure an efficient, reliable operation
  • Facilitates testing, monitoring, and troubleshooting the customer ckts, lan, and or phones services
  • Participates in outage notification process and emergency escalation procedures, technician, and technical updates for executive personnel associated with major service outages
  • Assists in the development and implementation of NOC procedures and guidelines
  • Provisions and tests PSTN, IMT, and VoIP trunks
  • Interprets equipment logs and performance reports to identify system degradation to aid with fault isolation
  • Handles complex trouble-shooting of switching and ancillary systems with minimal assistance from Department Manager
  • Performs after hours and weekend outage trouble-shooting
  • Operates Sonus Switching Infrastructures
  • Operates IP equipment
  • Operates Broadsoft Switching Infrastructures

Education and Relevant Work Experience:

  • BA in Computer Science, Information Technology, or equivalent
  • Must have Hosted and Client Experience, SIP, IP, and Telecom Background. Preference for Broadsoft, Sonus, or equivalent
  • Must have SIP, CCNA, CCNP, Hosted Certs

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Operations Support Analyst

Department: Revenue Management
Location: Springfield, IL

The Operations Support Analyst’s role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Operations Support Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This position will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of Information Technology systems investments. The Operations Support Analyst will be skilled in Microsoft SQL-Server as well as knowledge of VB6 and Classic ASP; importing data for use in report software; and effectively communicating independently as well as part of a team in a high pressure environment.

Essential Duties and Responsibilities:

  • Performs routine computer operator tasks by:
    • Processing data and assuring reliability and integrity of processing functions
    • Monitoring and processing automatic/manual sweeps and responses
    • Verifying all appropriate files have been received and processed correctly
    • Correcting processing errors
  • Resolves simple to moderate ticket requests by:
    • Producing ad hoc requests for information
    • Working with Customer Support on urgent/emergency ticket requests
    • Performing data retrieval pertinent to research and resolution of problems
  • Software Development
    • Upon request will code CDR processing changes
    • Analyze and update existing code in support of general processing
  • Assists Software Engineers by:
    • Requirements gathering, documentation, testing, debugging
  • Assists Database Administrators, Programmers, and Software Engineers by:
    • Facilitating the deployment and performance analysis of new systems and enhancements to existing systems
  • Analyzes day-to-day functions and processes by:
  • Ensuring they are performing within predetermined guidelines, limits, and specifications
  • Develops strategies for improving the effectiveness and efficiency of existing systems
  • Prepares and delivers reports, recommendations, or alternatives that assist staff in resolving issues
  • Provides guidance and/or instruction to junior staff members
  • Organize and automate monthly files and reports

Qualifications/Requirements:

  • High school diploma or GED
  • Trade school, Associates degree or equivalent suggested; information technology or computer science field preferred
  • 1 year of experience/training in computer science, information technology, management information systems, or related experience/training recommended

Skills Necessary:

  • Must be skilled in writing, reading comprehension, basic mathematics, critical thinking, instructing others and technology design
  • Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts
  • Working technical knowledge of Microsoft SQL-Server
  • Excellent analytical, problem-solving, and mathematical skills
  • Outstanding written and oral communication skills
  • Excellent listening and interpersonal skills
  • Understanding of the organization’s goals and objectives
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Aptitude to conduct research into systems issues and products as required
  • Ability to communicate ideas to technical and non-technical audiences
  • Logical and efficient
  • Highly self motivated and directed
  • Keen attention to detail
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment

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Product Manager

Department: Product Management
Location: Santa Clara, CA or Frisco, TX

ANPI is looking for an experienced hands-on product manager who will be responsible for creating product strategies leading to increased customer base, revenues and profitability. The individual will also leverage ANPI’s relationship as a technology partner with network equipment manufacturers, network operators and carriers to identify and target partnerships, new technology offerings and establish network design criteria. This individual will support both our carrier and business solutions product suites and provide expertise to evolve them to meet customer demand and changes in the market. The individual will participate in the planning, organization and life-cycle management of ANPI’s SIP Trunking, Hosted VoIP and Hosted Communications/Collaboration products from conceptual stages through deployment to optimize profit and meet marketing, financial, and corporate growth objectives.

Primary Responsibilities:

  • Assist in overall product positioning and strategy, research, development requirements, and product rollout.
  • Develop product road map for ANPI’s SIP Trunking and Hosted VoIP Business and Carrier Solutions.
  • Facilitate and develop competitive analysis utilizing competitor brochures, carrier feedback, internal operational & engineering evaluations, and independent market research in the development of new products.
  • Work hands-on with 3rd party vendors and product engineers to evaluate solutions and identify technical feasibility.
  • Perform analysis of financial and technical justification for product selection and definition.
  • Identify, seek, evaluate, and coordinate potential strategic partnerships and new vendor/carrier relationships to develop capabilities of current products and broaden the company’s offerings.
  • Prepare product development objectives and schedules for all phases of product development and introduction to market.
  • Initiate market research and track market trends for network, hosted and cloud services.
  • Produce competitive analytic materials comparing ANPI product with its key competitors.
  • Collaborate with a wide variety of functional areas such as sales, network engineering, marketing, provisioning, and operations to develop and provide product definitions responsive to wholesale and retail customer needs and market opportunities.
  • Work hands-on with engineering development, QA, and Product Engineers to research and productize innovative state-of-the-art solutions that satisfy market needs

Skills Required:

  • Bachelor’s degree in Computer/Electrical/Telecommunications Engineering, Computer Science or other technical fields; MBA preferred.
  • Minimum 2 years of experience in product management.
  • Technical expertise in Sip Trunking, VoIP, Unified Communications, Networking,  and Telecommunications preferred
  • Experience working with the Broadsoft Platform.
  • Microsoft Lync experience a plus.
  • Track record of managing to specific timelines and launch dates
  • Self-motivated team player with an excellent work ethic
  • Computer skills – Microsoft Office Suite

Travel Percentage: 20%

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Provisioning Specialist

Department: Provisioning
Location: Springfield, IL

The Provisioning Specialist is responsible for DID provisioning, toll free and local number portability. The Provisioning Specialist processes requests and monitors daily entries as well as provides assistance to ANPI staff and customers for toll free and DID implementation. This position is responsible for supporting carrier escalations associated with the completion of orders, requires a detail-oriented and self-motivated individual who has the ability to multi-task and work independently in a team oriented environment.

Toll Free Responsibilities

  • Responsible for the processing of orders to port existing toll free numbers to our customers’ ANPI account, while maintaining the integrity of the SMS database for those numbers where ANPI is the Responsible Organization.
    • Responsible for HOT CUTs on orders provisioned when required by our customer to assure that processing is completed without loss of service.
    • Assure that any number no longer active with our customer is deleted from the SMS database.
  • Provides customers’ support on Carrier toll free services by:
    • Processing requests for assignment of non-vanity and vanity toll-free numbers
    • ­Processing requests for special enhancements or restrictions for toll free numbers
    • ­Maintains the availability of toll free numbers in the Toll Free Pool
    • ­Processing requests for new NPA releases and associated vanity numbers
  • Monitoring daily toll-free entries and providing assistance and resolution to ANPI staff and customers concerning toll-free entries
  • Providing ANPI staff and customers with status reports as needed

DID/LNP Responsibilities

  • Responsible for order entry of all DID and LNP orders for ANPI’s hosted and SIP platform
  • The Provisioning Specialist monitors all open port requests on a daily basis and creates a daily report that is provided to management and the Service Delivery team for review
  • Reviews any port request that has a Jeopardy issue and works with the Customer and or Carrier directly to resolve the issue and restarts the order.
  • The Provisioning Specialist is responsible for working each DID order from order entry through FOC date
  • Reviews new order paperwork for required information
  • Submits SUPP requests as requested
  • Submits cancellation requests as requested
  • Submits and monitors LNP Projects as requested
  • Enters SIP DID numbers into ANPI Admin system as needed and monitors for completion
  • Participates in a daily status call with the Service Delivery team and management staff

Education, experience, certification:

  • Four-year university Bachelor’s degree or college diploma; business related field preferred OR
  • 3-5 years of experience/training in Telecommunications or related experience/training recommended
  • Toll Free/DID Experience/LNP Knowledge Preferred

 Skills Necessary:

  • Must be skilled in: writing, reading, typing, critical thinking, multi-tasking, establishing priorities
  • Possess good organizational skills
  • Must be proficient in MS Office and operate office equipment
  • Exceptional phone etiquette, verbal and written communication skills
  • Ability to work independently as well as in a team-oriented environment under the supervision of the Manager of Provisioning
  • Ability to learn, understand, and apply new technologies and procedures
  • Ability to effectively multi-task and prioritize in a fast-paced, changing environment; handling stress and responding to frequent agenda modifications
  • Must work well with others; having the ability to adapt to a variety of others and possess outstanding people skills

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Revenue Assurance Analyst

Department: Revenue Assurance
Location: Springfield, IL or Frisco, TX

The Revenue Assurance Analyst is a concentrated revenue management position that will focus on pricing with the expectation of maximizing gross profit while remaining competitive. This position will be responsible for researching and analyzing all outward facing rate related issues, completing carrier rate increase analyses, uploading route changes to the switch, and assisting with invoicing. This position will also work to reconcile all vendor invoices to ensure that ANPI is being billed per the vendor agreement. Lastly the position will have some involvement in forecasting and commission payments. The Revenue Assurance Analyst will be skilled in mathematics, have effective written and verbal communication, and work well in an independent or team-oriented environment.

Essential Duties and Responsibilities

  • Performs Member rate analyses and approvals by:Researching, analyzing and approving all member rate requests and gross profit alerts to management
    • Creating prospective member rate analyses
    • Researching means to increase gross profit
  • Completes various reports and analyses per management by:
    • Utilizing SQL databases and MS Excel, vendor and member contracts, proposed rate structures and proposed vendor traffic samples
  • Completes various invoice related tasks by:
    • Applying problem solving techniques to determine underlying invoicing issues and solving them in a timely manner
    • Generating reports, calculations and notices
  • Reconciles vendor invoices using proprietary software as well as SQL server.
  • Researches, analyses and approves carrier rate changes and resulting member rate changes by:
    • Working closely with Revenue Management team to perform tasks including initial analysis of effects of rate change on ANPI cost as well as members affected, customer invoice rates changes where necessary, alternative rate structures and rates to be offered, and overall impact of final migration/rate changes on ANPI’s gross margins

Nonessential Duties and Responsibilities

  • Creates procedure documentation
  • Organizes completed analyses and reports for future reference
  • Other duties as required

Education, Experience, Certification

  • Minimum four-year university Bachelors degree or college diploma; Accounting/Finance, business, and telecommunications related field preferred
  • 2–4 years of experience/training in Accounting/Finance, telecommunications or related experience/training
  • Experience in information technology preferred, SQL knowledge

Skills Necessary

  • Must be skilled in: writing, reading, critical thinking and mathematics
  • Exceptional verbal and written communication skills
  • Outstanding analytical skills
  • Possess strong organizational skills
  • Ability to effectively multi-task and prioritize in a fast-paced, changing environment; handling stress and responding to frequent agenda modifications
  • Must be proficient in MS Office, SQL, and operating office equipment; knowledge of relational databases
  • Keen attention to detail
  • Ability to work independently as well as in a team-oriented environment under the supervision of the Manager of Revenue and Pricing Development
  • Ability to learn, understand, and apply new technologies and procedures
  • Must work well with others and possess strong customer support orientation; having the ability to adapt to a variety of others and possess outstanding people skills
  • Capacity to apprise supervisors on impacting issues and seek direction toward a resolution

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Senior Accountant

Department: Accounting
Location: Frisco, TX

The senior accountant will assist the controller by preparing journal entries and financial statement analysis, as well as monthly balance sheet reconciliations. This position will prepare schedules and work papers, and assist with monthly close including financial statement generation. The senior accountant will be skilled at multi-tasking and establishing priorities and effectively communicating independently as well as part of a team.

Additionally, the senior accountant will:  

  • Prepare monthly journal entries in conjunction with the month-end calendar.
  • Reconcile monthly balance sheet accounts assigned. Accounts will consist of Cash, Prepaids, and various accrual accounts.
  • Perform account and financial statement analysis, preparing detailed schedules as required.
  • Complete rewquired variance to budget and variance to prior month schedules to provide descriptive explanations for fluctuations.
  • Prepare assigned lead schedules and work-papers in conjunction with the interim and annual audits.
  • Assist with the monthly close process and generation of financial statements, including both consolidated and segment reporting.
  • Proactively evaluate assigned tasks and responsibilities for process improvement opportunities.
  • Oversee daily activity for Concur expense reporting system and facilitate the upload of information into the accounting system.
  • Review daily accounts payable batches to approve coding, and subsequently post the accounts payable batches in the system.
  • Integrate the monthly commission file into Great Plains, and verify accuracy.
  • Other duties as required.

Education and Relevant Work Experience:

  • Bachelor’s Degree in accounting or finance.
    • CPA or candidate, preferred.
    • Two+ years of accounting experience.
    • Experience with:
      • MS Office
      • Dynamics (Great Plains) Accounting Software
      • FRx Financial Reporting Software
      • Crystal Reports

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Service Coordinator

Department: Service Delivery
Location: Springfield, IL and Frisco, TX

The service coordinator is a customer facing professional responsible for delivering an exceptional experience and coordinating all service implementation activities from customer signature through service acceptance. They partner with an Implementation Specialist to capture call flow details and service requirements to develop an implementation plan. They also coordinate with service specific provisioning teams to provision, test and train the customer on their new service. The Service Coordinator is the main point of contact for all inbound and outbound communications with customers and sales.

Essential Duties and Responsibilities:

  • Communicate with the customer, manage their expectations and deliver an exceptional customer experience during the service delivery process.
  • Communicate with sales, manage their expectations and ensure successful service delivery up through billing.
  • Project manage service delivery process and projects as well as delivering on the service delivery implementation plan.
  • Manage service delivery resources in the service delivery process, including scheduling and coordination with other teams.

Education, Experience, Certification:

  • High school diploma or GED required.
  • Technical school, Bachelors degree or equivalent preferred
  • 6 years of experience/training in telecommunications or data communications service delivery or customer support preferred.

Required Skills/Experience:

  • Strong communication and customer-facing skills.
  • Strong project management skills.
  • Ability to learn, understand, and apply new technologies and procedures
  • Exceptional phone etiquette
  • Ability to clearly and effectively instruct others in order to obtain desired results
  • Capacity to apprise supervisors on impacting issues and seek direction toward a resolution
  • Must be able to multi-task and prioritize in a fast-paced, changing environment, work under pressure and log records of transactions in the trouble ticketing database.

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Technical Accountant

Department: Finance and Accounting
Location: Santa Clara, CA

The technical accountant is responsible for preparing and overseeing critical and complex processing and/or analysis of financial results. This role will focus on monthly and quarterly reporting deliverables, including monthly valuation and results analyses. The individual in this role is expected to research exceptions/variances and identify/resolve issues as they arise.

Responsibilities:

  • Performs valuation and pricing processes in support of the impairment process and the financial statement close process, including related reconciliations of market value.
  • Participates in and supports strategic initiatives, identifies and implements process improvements, in coordination with other groups, as needed.
  • Performs processes and procedures to ensure that the system of internal controls is adequate, and in line with Corporate Compliance.
  • Respond to external audit, IRS, and state examinations requests in a timely and accurate manner as needed.
  • Coordinate with other business units to seek/provide required information as necessary within agreed upon due dates. Provide guidance to auditors / examiners / business units as appropriate to ensure that expectations regarding deliverables are met.
  • Assist in accounting review of complex business transactions; perform technical accounting research.
  • Own and coordinate preparation of the Company’s quarterly and annual SEC reporting.

Education and Relevant Work Experience:

  • CPA required
  • Masters in Accounting or Finance
  • Financial reporting and regulatory experience (SEC, SOX)
  • 5+ years of technical accounting experience
  • Big 4 experience heavily desired
  • Internal Audit experience preferred
  • Advanced Excel skills (candidates will be tested) including the use of pivot tables, macros, V-lookups, H-lookups, SUM/IF functions
  • Must be detail-oriented and understand the importance of meeting deadlines
  • Strong analytical skills, strategic thinking, and ability to “think outside the box”
  • Excellent communication skills – written and verbal
  • Ability to work collaboratively and independently

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